Program Coordinator

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Program Management duties: Program management, projects, and coordination of resources to meet accreditation standards, support strategic growth, and service line development. These positions typically support hospital-based programs. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position plans and manages activities within assigned programs. Develops, coordinates, and advises on policies and procedures related to assigned programs.

Job Description

Minimum Qualifications:

1. High School Diploma or Equivalent.

2. Three (3) years of program administration experience.

Preferred Qualifications:

1. Bachelor's degree.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Provides administrative support within assigned program areas to support the accomplishment of program objectives.

2. Builds and maintains positive relationships, manages communication strategies and content development ensuring consistency and coordination with others as needed.

3. Maintains records and invoices as needed.

4. Monitors and evaluates program effectiveness and recommends modifications to improve program effectiveness.

5. Obtains statistical data to monitor progress of the program and ensure goals are met.

6. Reports monthly statistical data to the department.

7. Confirms charges for services have been entered.

8. Coordinates scheduling and enters into scheduling system.

9. Responsible for payroll activities.

10. Works collaboratively with leadership on work-flow and processes.

11. Monitors program-wide initiatives.

12. Coordinates and schedules meetings and workshops.

13. Identifies and assesses potential risks and issues that may impact the program.

14. Presents reports to program stakeholders and senior management.

15. Supports the monitoring and management of the program budget.

16. Prepares agendas, distributes materials, and document meeting minutes.

17. Assists in allocating and managing project resources. Helps coordinate resource availability.

18. Tracks program expenses, reviews financial reports, and assists in cost forecasting and control.

19. Identifies areas of improvement, shares feedback, and helps implement recommendations to enhance program.

Physical Requirements:

1. Occasionally lift and/or move up to 25 lbs.

2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs and operating office equipment.

3. Frequently required to speak, hear, communicate and exchange information.

4. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

Skills & Abilities:

1. Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols.

2. Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.

3. Excellent communications skills, both oral and written.

4. Strong interpersonal and organizational skills.

5. Ability to maintain confidential medical information.

6. Ability to learn and use network programs.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.