New

Lead Student Account Associate

George Washington University

United States, Virginia, Ashburn

Apr 25, 2025

I. JOB OVERVIEW

Job Description Summary:	Functioning as one multidimensional team, the Finance Division is responsible for the overall integrity of the university's fiscal activities. In that capacity, the Finance Division provides service excellence in all support and business operations to enhance the ability of the university to fulfill its vision of becoming one of the preeminent research universities in the nation and the world. The Student Accounts Office is committed to providing excellent service to students throughout their educational experience at the George Washington University. On our website, you can find detailed information about your bill, learn about the variety of payment options, review tuition rates, or request an itemized statement for employer reimbursement. The Student Accounts Office ( SAO) is committed to providing excellent service to students throughout their educational experience at the George Washington University. SAO's goal is to ensure that student accounts are billed, collected, and reconciled in a timely manner that is compliant with university policy and all applicable federal regulations. This includes, but is not limited to: tuition, fees, room and board. SAO is also responsible for processing refunds, generating the 1098-T IRS form, and billing for third party agreements. The office works closely with the several GW offices to provide students and parents with a helpful, friendly experience when completing administrative and financial tasks. Reporting to the Director of Student Accounts, this position is responsible for non-student billing, preparing account reconciliations and financial reports, performing complex analytics on tuition revenue and bad debt, maintaining compliance for Title IV, escheatment, and other policies, supporting GW's 1098T process, assistance with annual audit, managing SAO systems testing, managing the SAO website, and other student communications. This position will also provide advice and support to the Director of Student Accounts and staff across campus in support of the overall mission of the division. The position will also collaborate with other operating units to ensure compliance with university policies, identify potential process improvement and promote an environment of constant awareness and improvement. The position will promote the customer service effort, including researching and analyzing customer inquiries. This position is a key position with the Student Accounts Office and will have input on strategy and tactics as well as exposure to various university partners. This position performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Experience in higher education is desired Working knowledge of Banner and or Oracle ERP systems / environments is preferred Experience in financial report generation and analysis, i.e. create ad hoc reports is desired Experience in account auditing, identifying problems, and making recommendations to management is a plus Experience/ working knowledge of relevant regulations, including but not limited to Title IV, 1098Ts, collections, etc is preferred Working knowledge of Microsoft Office Experience working with confidential information; the knowledge of, and the skill to adhere to federal and state laws as they apply to student records including the Family Educational Rights and Privacy Act of 1974 (FERPA) is desired Knowledge of and ability to effectively manage a high volume operation is a plus
Hiring Range	$51,455.52 - $84,850.51
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Ashburn, Virginia
College/School/Department:	Finance
Family	Finance and Business
Sub-Family	Student Accounts Services
Stream	Individual Contributor
Level	Level 3
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday - Friday: 8:30 AM-5:30 PM
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S013685
Job Open Date:	04/25/2025
Job Close Date:	05/06/2025
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.