IT Coordinator

Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us atwww.cemexusa.com/careers. For direct access to CEMEX Career Opportunities, visit us athttps://jobs.cemex.com/.

The position is an integral role responsible for the coordination and delivery of end-to-end support of IT and Audio Visual services to all lines of business Stakeholders in the Houston Corporate and Regional Offices. The main purpose of this role is to ensure business-IT alignment, and IT service level agreements are delivered effectively.

• Houston Regional Offices IT Operations & Service Delivery - end-to-end support on any IT and Audio Visual related issues & requirements in the Regional facilities in Houston, TX
• Support the US MGMT L2 and L3 Executives based in the US Regional offices with their audio visual meetings and annual conferences needs
• Deliver results using defined priorities and KPI for US IT Service Delivery Systems
• Annual availability commitment of 99.95% of IT and Audio Visual systems in Houston Corp and Regional facilities by managing incidents with Managed Services Partners (MSP).
• Coordinate the implementation and support of audio visual company standard equipment (video conferencing systems, Content display systems, O365/TEAMs support) together with outsourcing partners
• Coordinate support and implementation of all End User tools, service requests, incidents (AV, PC, printers, telephones, headsets, O365 applications support) together with outsourcing partners
• Planning, procurement, deployment, and break-fixes to maintain optimal performance of End User tools, Audio Visual systems and IT peripheral devices in Houston Corporate and Regional facilities
• Detect and analyze process defects and/or opportunities applying improvement actions & process automation for Houston Corporate and Regional facilities
• Manage outsourcing partners to ensure effective delivery of current and evolving technology service capacities in Houston Corporate and Regional facilities
• Lead improvement initiatives to increase IT and Audio Visual operational stability for business operations stakeholders in the Regional facilities
• Adhere to all CEMEX, OSHA, and MSHA rules and regulations, and wear proper safety equipment while on plant grounds
• Meet or exceed company safety standards
• Perform other job responsibilities as assigned by management
  
  

• College degree in Computer Science or related field, or 5+ years of experience in IT and Audio Visual Service Mgmt or IT Infrastructure related field
• 5+ years of experience supporting End User Tools (PC, Printers, monitors, O365, etc)
• 3+ years of experience working with IT network infrastructures (Telco circuits, routers, switches)
• 3+ years of experience working with IT related projects
  
  

• Intermediate skills in Microsoft Office 365 including TEAMs, PowerPoint, Word, Etc)
• Strong interpersonal skills and attention to detail
• Team player, able take a leadership role in dealing effectively with various internal and external teams/departments
• Proven ability to work independently, meet multiple deadlines, and manage workload in a fast-paced environment
• Ability to work independently and with minimal supervision.
• Ability to learn and comprehend new technologies quickly
  
  

• Capable of working in an open concept office environment
• Job involves sitting most of the time, but also involves walking or standing for brief periods of time

• Capability to work extended hours as necessary
• Ability to work with standard office computer equipment
• Capable of working in an open office environment
• Ability to participate in required overnight travel as necessary
  
  

CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.

CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.

CEMEX is an E-Verify participating employer.

Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes * 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.

CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (https://www.cemexusa.com/careers/life-at-cemex/benefits-well-being).

CEMEX es una institucion EEO/AA (igualdad de oportunidad/accion afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacion sexual, informacion genetica, identidad de genero, o expresion de genero en los programas o actividades los cuales opera.