Associate Sales Operations Analyst

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

As a Sales Operations Analyst, you will be a key part of the team responsible for ensuring the accuracy and precision of order entry and booking processes for EGM's, ETG's, Tables, and Utility products. Your role includes adhering to quality standards and addressing configuration and billing issues. Collaboration with cross-functional teams to troubleshoot and improve order quality is essential for success.

Duties, Tasks, and Responsibilities

• Assist in analyzing order data for accuracy, ensuring compliance with standard practices and regulatory requirements.
• Help develop and implement inspection methods to evaluate order entry and product configuration precision.
• Prepare and maintain documentation for order review procedures and address software, jurisdictional, billing, and configuration issues.
• Collaborate with various departments to resolve order quality issues and communicate status updates to internal stakeholders.
• Identify opportunities for quality and efficiency improvements and support new product launches.
• Monitor and manage system holds and alerts, ensuring timely order booking and review.
• Coordinate lead time management to align with revenue recognition dates and customer expectations.
• Input required dates based on lead times, configurations, and business requirements.
• Handle exception management, including expediting and early release execution.

Skills, Abilities, and Knowledge

• Evaluate multiple data sources for accuracy and assist in negotiating corrective actions effectively.
• Analyze quality data, identify root causes, and propose preventative measures.
• Navigate complex decisions and escalate issues as needed.

Communication Skills

• Communicate effectively with internal partners to understand and process customer requirements.
• Provide clear updates on order quality issues and resolution timelines.
• Serve as a point of contact for customer inquiries and escalations.
• Adapt communication style for different audiences, including senior management and peers.

Industry Knowledge

• Experience in the gaming industry with knowledge of gaming protocols and regulations is beneficial.
• Familiarity with configuring, scheduling, planning, shipping compliance, and manufacturing order processing.

Education and Training

• A bachelor's or master's degree in business administration, management studies, or a related discipline is preferred, or prior experience (3 to 5 years) in sales operations or quality.
• Participation in seminars, workshops, and conferences for continuous professional and business development.
• Proficiency in Oracle and Salesforce is required.

Soft Skills

• Demonstrate qualities aligned with company core values.
• Foster collaboration and growth within the team.
• Build trusting relationships through transparent communication.
• Utilize root cause analysis and problem-solving techniques effectively.
• Provide excellent customer service and adapt to changing business demands.
• Maintain attention to detail and make data-driven decisions.
• Foster an environment of open communication and integrity.
• Adapt to technological advancements and embrace new tools.

This role requires a proactive individual with technical expertise, strong communication skills, and a customer-centric approach to support the Sales Operations Supervisor and ensure seamless order processing functions.

Work Conditions: This role will start as a remote role but will become a Hybrid role requiring 3 days in the office and 2 days working remote.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.