Manager Commercial Resolution Quality Control

This position is responsible for ensuring the Business & Commercial Credit Resolution Group operates continuously in Compliance with Bank policy and with the Departments Standard Operating Procedural Manual. To achieve continual compliance, this individual will become a subject matter expert with Business & Commercial CRG's operations, and via frequent testing and monitoring; this individual will ensure the Departments Risk Control Self Assessments, Procedures, Compliance Controls, Quality Assurance / Quality Controls are current and aligned. The individual will be a central point of contact for Internal and External Audits, Compliance Reviews, Loan Reviews, and etc. The individual will interact frequently with Department Leaders.

• Quality Control Oversight - Responsible for identifying, assessing, mitigating, and escalating risk. Ensures Business & Commercial Credit Resolution operates continuously in Compliance with Bank policy and with the Departments Standard Operating Procedural Manual. To achieve continual compliance, this individual will become a subject matter expert on the operations of Business & Commercial CRG, and via frequent testing and monitoring; this individual will ensure the Departments Risk Control Self Assessments, Procedures, Compliance Controls, Quality Assurance / Quality Controls are current and aligned.
• Remediation - Analyzes test results and collaborates with Management to identify root cause and appropriate remediation plan according to the risk. Facilitates completion of plans.
• Reporting - Provides results to Department Managers and Senior Leaders with regular cadence. Escalates as required when results are not in line with established tolerances. Provides monthly and quarterly reporting.
• Managerial Functions - Establishes and monitors expectations to achieve company and department compliance goals. Manages the performance and provides compliance training as necessary to department staff. Makes appropriate strategic changes to achieve process efficiency and meet Department objectives.
• Business Support - Maintains Risk Control Self-Assessment (RCSA) and updates Archer with required information. Maintains procedures and ensures annual procedure review and updates occur, ensures material procedural changes are documented, and communication and attestation by team takes place. Collaborates with team in the development of job aids and other training materials as needed. Performs other tasks as related to ensuring compliance, upholding quality standards and mitigating possible risk for the bank and all other duties as assigned.

Bachelor's Degree and 6 years of experience working in Regulatory Compliance, Risk, Audit for a Bank OR High School Diploma or GED and 10 years of experience working in Regulatory Compliance, Risk, Audit for a Bank.

Preferred Area of Experience: Regulatory Compliance, Risk or Audit experience, with specific experience Auditing Credit Administration and/or Special Assets

License or Certification Type: null

Skill(s): Knowledge of Compliance Regulations related to Collections, Default & Loss Mitigation, Knowledge of Collections & Default Processes, Knowledge of Loss Mitigation Processes, Knowledge of Charge Off Process

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.