Systems Analyst II (CareEverywhere/EpicCare Ambulatory/EpicCare Link) - FT - Days - Ambulatory Tech Group @ MV

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

Scheduled Bi-Weekly Hours

Work Shift

Job Description

Utilizing knowledge of clinical operations, the CareEverywhere/EpicCare Ambulatory analyst will coordinate, review, analyze, and maintain Systems, including specification gathering, configuration, testing, modification, activation and ongoing support. Manages requests and works with end users (physicians, nurses, pharmacists, Patient Accounts, HIM etc.) to identify current operating procedures, define request requirements, perform data collection and analysis, identify problems, and opportunities for process improvements. This position provides specialized technical and operational knowledge and support to management, supervisors and staff throughout the hospital in order to successfully meet goals related to the development and effective use of relevant systems in operational areas. Mentors junior informatics or analyst staff on the principles of informatics and system implementation. May need to travel between campuses to perform duties. Provides Tier 3 level support. Participates in rotating on-call support of relevant Systems.

QUALIFICATIONS

1. Some college education with Bachelor's degree preferred.

2. Minimum of five (5) years of experience implementing and supporting the CareEverywhere, EpicCare Link, and EpicCare Ambulatory applications.

3. At least two (2) years experience in an acute care hospital or ambulatory clinic.

4. Experience coordinating team projects

5.Strong knowledge of interoperability platforms and system workflows. Experience managing vendor relationships (HIEs/Epic), building and supporting HIE integrations and upgrades, navigating government interoperability trends, and supporting or owning electronic case reporting workflows.

6.Proficient in Epic features and functionality including:

• CareEverywhere
• Payer Platform
• Happy Together
• Epic Nexus
• EpicCare Link

Experience should include, but are not limited to the follow: break/fix ticket resolution, request handling, and participation in Epic interoperability calls, California RUG calls, and related events.

7. Excellent communication skills, oral and written, interpersonal, organizational, and computer skills. Proven ability with Excel, Word, and Outlook.

8. Ability to work with minimum supervision and to interact well with all levels of employees and physicians throughout the organization, participate in intra- and interdepartmental collaboration, and handle multiple tasks concurrently to meet deadlines.

9. Proven analytical and problem-solving skills. Ability to do report writing, meeting minutes, and update/change/make project plans.

License/Certification/Registration Requirements

1.Current certifications in CareEverywhere and EpicCare Ambulatory are required. Multiple Epic certifications are preferred, including:

• EpicCare Link
• Security
• Epic Orders Transmittal (ideal or required to obtain post-employment)

2. Project Management or Agile certification preferred.

3.Valid healthcare certification or licensure desirable.

4.CAHIMS, CPHIMS, or other healthcare IT certifications desirable.

Salary Range:

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.