Medical Social Worker, (CovenantCare)

ESSENTIAL RESPONSIBILITIES:

• Assess the psycho-social status of patients related to the patient's illness and environment and communicate findings to the RN Case Manager.
• Carries out social evaluations and plans interventions based on evaluation findings.
• Maintains clinical records on all patients referred to social work.
• Provides information and referral services for patients and families/caregivers regarding practical and environmental needs.
• Maintains collaborative relationships with organization personnel to support patient care.
• Participates in the development of the total plan of care and case conferences as required.
• Participates in discharge planning.
• Conducts meetings with perspective patients/families to review philosophy of hospice and the hospice benefit.
• Assist with bereavement process as needed.

EDUCATION AND WORK EXPERIENCE:

Required Degree: Master's or doctoral degree in social work.

Certificate(s): CPR

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to communicate (written and verbally) in English with patients, families and staff.
• One year health care experience. Home Health or Hospice experience preferred.
• Must have a reliable means of transportation.
• A warm, outgoing personality who is able to establish and maintain effective relationships, is sensitive to people and their needs, is non-judgmental and able to accept people of all races, cultures, creeds and ethnic groups.
• Ability to promote the continued growth and development of each person to their full potential.
• Ability to organize work and follow through on assigned duties and responsibilities with minimal supervision. Must be ability to work within standard policies and procedures.
• Understand and follow all regulatory and corporate policies related to confidentiality of the resident's medical, financial and personal information.

COMPETENCIES:

• Leadership - Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.
• Customer Success - As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.
• Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.
• Account Strategy - Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.
• Cross-Functional Collaboration - Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• Regular, predictable attendance is required.

Reasonable Pay Estimate

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
  • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare at Homeare equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.