Business Operations Specialist II (Business Optimization Specialist)

Overview

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives. System access management and provisioning.

Responsibilities

• Provides operational support that directly affects the business unit functions
• Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
• Identifies, researches, and documents operational correlations and may administer operational workflow and functions
• Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution
• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
• Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
• Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units
• Serves as a backup to other staff members during peak business volume
• Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products
• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
• Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
• Reviews studies, reports, and surveys and provides summaries to department leadership
• Supports projects and initiatives within the business unit and/or across the organization
• Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers
• Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities
• Researches audit findings, prepares response, and forwards to management
• Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses
• Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements
• Works under limited supervision, with discretion, to achieve results and/or improve efficiency
• Provides support for the implementation of projects that may impact cross functional teams
• Presents alternatives and recommendations to solve problems of limited to moderate complexity, size, or scope
• Works with cross-functional teams and management to provide support in developing a course of action
• Performs other related duties as assigned

Qualifications

• Basic understanding of training techniques and practices
• Ability to use, interpret, and explain regulations, instructions, policies, and procedures and to present findings and conclusions clearly and concisely
• Demonstrated work experience that required good research, planning, organization, and problem solving skills
• Skills interpreting instructions and procedures to accomplish assignments
• Strong written, verbal, and interpersonal skills

Desired Qualifications

• Knowledge of, and experience with, credit union or retail banking operations
• Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services
• Education above the high school level with course concentration in business or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

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