New

Banking Center Manager 1

Fidelity Bank
life insurance, vision insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Louisiana, Baton Rouge
5643 Corporate Boulevard (Show on map)
Apr 24, 2025
Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company. Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve. Our mortgage division, NOLA Lending Group, is a leader in providing residential home financing solutions in 46 states. Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including: Competitive pay based on the position, qualifications, relevant experience, and skillset Paid Time Off Up to 14 paid holidays annually Comprehensive Medical, Dental, and Vision Insurance Employer Funded Health Savings Account Paid Parental Leave 401(k) with matching contributions Wellness Program to reduce health insurance premiums Free or discounted banking and mortgage services Basic Life Insurance and AD&D Tuition Reimbursement Plan Associate Referral Program Associate Volunteer Program Employee Assistance Fund (subject to IRS guidelines) Employee Assistance Program Opportunities for training and career development Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts Retail branch locations are closed on Saturdays! The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time. Do you want to make a difference? If so, this opportunity may be the right choice for you! Fidelity Bank/NOLA Lending Group is looking for competitive, self-reliant, energetic individuals that are driven to succeed. Position Summary: The Banking Center Manager 1 is responsible for bank sales and service to include leadership, business development, consumer lending, coaching and development of the branch team and operational excellence. Will provide exceptional client service, operational and audit excellence, while attracting new clients, cross selling the existing client base, loans, deposits, and other bank products. This position is exempt under the Fair Labor Standards Act and is not eligible for overtime pay. This position may be filled at a lower or higher level depending on the candidate's qualifications and relevant experience. Required Qualifications, Competencies, and Skills: GED or High School diploma 3+ years of experience in a branch management or leadership role in banking or financial services 3+ years of experience in business development, including performing outside sales calls to drive branch sales Experience identifying clients' needs and acting upon opportunities to offer suitable Bank products and services Background in financial institution operating policies and procedures, and state and federal banking regulations Excellent written, verbal, and interpersonal communication skills Must be able to achieve SAFE Mortgage Licensing Act/NMLS Ability to work effectively with internal business partners to grow, enhance and cross-sell the Bank's portfolio of products and services Actively participate in community organizations and bank events Must be able to achieve sales/marketing financial goals as set forth by management Must be able to travel to other locations as needed Ability to lift 25lbs Experience with Microsoft Suite including Outlook, Teams, Excel, PowerPoint, and Word Preferred Qualifications, Competencies, and Skills: Bachelor's degree in a related business field. Four years of equivalent retail banking experience can be substituted for the degree Experience with management functions to include, but not limited to, interviewing, hiring, coaching, scheduling, managing attendance, promoting career development, and conducting performance evaluations Essential Duties and Responsibilities: Lead and motivate a retail banking team to achieve exceptional customer service and sales performance Conduct business development activities in the market through proactive sales calls and networking to meet or exceed all consumer and business loans, deposits and fee income goals Enhance existing client relationships, develop centers of influence and new clients by cross selling bank products and services Exemplify high standards in terms of work ethic, attendance, compliance with banking regulations, and following policies and procedures Clearly communicate performance expectations to retail banking team, set and convey individual and team goals, conduct regular one-on-one and team meetings, and provide on-going performance coaching to achieve overall bank goals Management responsibilities include interviewing, hiring, and coaching team members, as well as scheduling, monitoring/approving timesheets, managing attendance and overtime, recommending merit increases, promoting career development, addressing employee performance issues, and conducting performance evaluations Communicate and follow-up with team members to ensure the clear understanding of job responsibilities, and communicate all changes to bank products, services, policies, and procedures, and regulatory banking requirements Assist with teller duties, opening new accounts and processing loan applications as necessary to maintain efficient customer service standards Involvement in the local market/community through civic organizations, community groups, and industry related organizations Establish and enhance the Bank's presence in the local community by participating in networking events Maintain branch appearance standards and maintain a professional, business-like and respectful atmosphere within the branch Stay abreast of and enforces security policies and procedures Address customer complaints, issues or errors and recommend corrective actions Consistently exemplifies our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability Complies with regulatory rules and regulations, evidenced through successful completion of training and demonstrated ability Performs other duties as appointed by management Physical Requirements: primarily sitting with some standing, walking, lifting and bending Fidelity Bank is an Equal Opportunity and Affirmative Action Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, pregnancy-related decisions, or a person's relationship or association with a protected veteran, including spouses and other family members. Fidelity promotes a drug free workplace. If you require an accommodation to submit your application for an open position, please send an email request to talentmanagement@bankwithfidelity.com or call 985-612-2764. All information provided will be kept confidential and will only be used to the extent required to provide the needed reasonable accommodation. For assistance or questions regarding the recruitment process, please email talentmanagement@bankwithfidelity.com. This position is located in Baton Rouge, LA, 70810.