Leave of Absence Manager

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

The Leave of Absence (LOA) Manager leads the administration and strategic oversight of company-wide leave programs, ensuring compliance with federal, state, and local leave laws. This role is responsible for managing a team of LOA specialists and supporting a workforce of 10,000+ employees across multiple states. The LOA Manager ensures a consistent, compliant, and employee-centered leave experience in alignment with company policy and regulatory requirements.

Key Responsibilities:

*Lead and develop a team of LOA specialists, providing coaching, support, and performance management
*Oversee the end-to-end leave administration process, including FMLA, ADA, short- and long-term disability, parental leave, military leave, and personal leaves
*Serve as a key escalation point for complex or high-risk leave cases and accommodations
*Partner with internal stakeholders (HRBPs, Legal, Payroll, Benefits, and Compliance) and external leave vendors to coordinate seamless leave processing and return-to-work transitions
*Monitor multi-state leave compliance and proactively implement policy and process updates as regulations evolve
*Manage relationships and performance with third-party leave administrators and insurance carriers
*Collaborate with internal communications and HR teams to educate managers and employees on leave policies, tools, and best practices
*Analyze leave trends and metrics to identify opportunities for operational improvements or employee support enhancements
*Participate in or lead cross-functional projects such as system upgrades, benefits integration, or policy redesign

Preferred Qualifications:

*Bachelor's degree with 2 years of experience in leave administration preferred or high school diploma or GED with 5 years of experience required
*At least 1 year in a leadership or management role preferred
*Proven experience managing leave programs in a large, multi-state organization (10,000+ employees)
*Deep knowledge of federal and state leave laws (e.g., FMLA, ADA, PDL, CFRA, etc.) and best practices
*Experience with third-party leave vendors and HRIS/leave management platforms (Workday, Oracle, etc.)
*Strong people leadership, conflict resolution, and communication skills
*Ability to balance legal compliance with a positive employee experience
*Certification such as PHR, SHRM-CP, or CEBS is a plus

Minimum Qualifications:

* Bachelor's degree with 2 years of increasingly responsible HR management experience preferred or high school diploma or GED with 5 years experience as strong HR generalist background required
* PHR/SPHR preferred
* Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
* Demonstrated ability in negotiation and conflict resolution
* Proficient use of applicable technology
* Strong organizational skills, ability to multi -tasking and prioritize
* Must have attention to detail and ability to meet strict deadlines
* Must be able to travel based on client and business needs

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