Senior Property Manager

What Sets Us Apart

As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-it's not just words on a page, but a way of working and living every day.

When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact.

The Senior Property Manager plays a pivotal role in both the operational and financial health of a suburban office portfolio, ensuring it is well-maintained and effectively run, while also enhancing the customer experience through creative programming, community building, and strategic local partnerships, making the space not only functional but also a preferred destination. This position embodies a dual responsibility, essential for achieving operational excellence and fostering a vibrant community atmosphere across our properties.

Key Responsibilities

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Lead the effort to help drive customer retention and increase overall customer satisfaction.
• Responsible for the financial performance of the assets within assigned portfolio.
• Research, prepare and implement annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements.
• Oversee and assist in the professional development of the property management staff.
• Provide daily support to the entire property management team in the assigned submarket.
• Ensure that the submarket team of property managers is meeting deadlines, following policies and complying with customer experience and engagement plans.
• Review and approve invoices as needed and submit for payment.
• Manage capital improvement projects.
• Assist with property acquisition and dispositions.
• Develop and implement ideas to maximize operating efficiency and financial performance.
• Cooperate with Maintenance Department to administer preventative maintenance programs.
• Negotiate and manage vendor contracts within assigned portfolio.
• Conduct regular property inspections to prevent problems/identify opportunities.
• Adhere to company, division, and department policies and procedures and ensure property compliance with OSHA requirements, building codes, regulations, and governmental agency directives.
• Review and monitor daily work order report and weekly outstanding work order report.
• Coordinate customer move-ins and move-outs to promote positive customer relations.
• Assure optimal functioning of building systems (i.e. HVAC, fire/life safety, elevators, and security systems).
• Initiate customer billings and assist with the collections process.
• Review and provide explanations for monthly operating expense variances.
• Assist leasing representatives during customer renewal process.
• Review and understand leases related to assigned portfolio.
• Coordinate customer projects and follow-up on customer work requests.
• Responsible for the completion/execution of follow-up documentation for all leases.
• Attend and follow up on all customer move in and move out punch list inspections.
• Identify and implement procedures to minimize Owners' insurance risks.
• Work closely with the maintenance team including the development and oversight of the maintenance budget for assigned properties.
• Conduct regular team meetings to include all property personnel.
• Be available as needed to perform on-call duties and maintain a status of active communication.

Requirements

• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships.
• Proactive mindset with a focus on continuous improvement and problem-solving
• High level of professionalism, integrity, and discretion in dealing with sensitive information and situations.
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy.
• Flexibility and adaptability to changing priorities and environments.
• Excellent written and oral communication skills, with proficiency in MS Office and internet applications.
• Demonstrated leadership/management skills.

Education/Experience

• Bachelor's Degree
• 8+ years' experience in full service commercial property management
• Certified Property Manager (CPM) or Real Property Administrator (RPA) designation or candidate preferred
• Budgeting/reporting experience
• Proven experience managing capital improvement projects

Work Environment: This job operates in a professional office environment as well as throughout a variety of properties. May be exposed to construction sites and various weather conditions. This role routinely uses standard office equipment such as computers, phones, scanners, and video conferencing equipment.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time; use hands to finger, handle and feel; and reach with hands and arms. The employee may occasionally need to climb, balance, bend, and crouch. Must be able to inspect all areas of the properties, including the roof. The employee may occasionally lift, push, or pull up to 25 pounds. Ability to read, understand and to communicate information and ideas clearly in writing and orally required.