Training Optimization Manager

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

This position will play a key role in helping design, build and implement operations training programs within our field organization. Utilize elearn, workshops, mentoring and more to foster skills with measurable impact and business outcomes. This position will also provide leadership and direction to field leaders and SQMs to drive best practices for Quality and overall training effectiveness. Leads and develops team of direct reports.

What you will do

• Partners with leaders to perform COQ root cause analysis and identify, develop and drive best practices to reduce Cost of Quality

• Designs training for field operations leveraging multiple training methods. Ensures effective implementation, reinforcement and measurable impact. Includes Tech tips, VIFI, videos

• Ensures compliance with training; tracks performance and shares results to drive impact. Certification program and at risk trainee tracking

• Implement and train on new processes, product and tool training. Leader learning - LSW, Lean, Quality Standards

• Partner with key stakeholders to develop best practices, test and validate processes, tools and changes.

• Lead, coach and develop team of direct reports, fostering a culture of excellence, collaboration and continuous improvement.

• Leads continuous education and process improvement initiatives for technical training within field operations.

• Regularly communicates with leaders around their individual market performance as it pertains to Cost of Quality KPIs

• Train SQMs on high productivity, efficient, and quality installation processes.

• Change management.

• Consult on acquisitions as needed, support integrations.

• Performs other duties as assigned

• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree in Organization Development, or similar discipline, or equivalent experience Required

Experience Qualifications

• 4-6 years experience designing and implementing training and/or quality programs, preferably in a field organization Required

Skills and Abilities

• Skill in presenting and demonstrating materials to class participants, including the explanation of technical procedures and guidelines (High proficiency)

• Strong verbal and written communication (High proficiency)

• Skilled in preparing reports and analyzing data (High proficiency)

• Microsoft Word (High proficiency)

• Microsoft Excel (High proficiency)

• Microsoft PowerPoint (High proficiency)

• IBM Cognos Analytics (Medium proficiency)

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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