2025 Courtside Concierge (Seasonal)

Who We Are

It takes the most talented people to put on the world's greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 200 million television viewers worldwide, close to 40 million online visits and more than 2 billion social media engagements in 2024, why not come and enjoy the thrill and excitement of working with our team?

We are seeking a Seasonal Courtside Concierge to play a valuable part of our team during the 2024 US Open!

The Role

Provide VIP clients with one-on-one attention.
• Communicate with the clients before their arrival, on-site, and during departure of the grounds
• Works closely with our Car Service to ensure they arrive and depart safety and timely
• Service clients in multiple hospitality and player facing spaces, ensuring all parties remain professional and follow all rules set by USTA staff and players
• Answer any questions asked of the clients and assist them with needs they may have while on site
• Works closely with the hospitality team, adhering to their instructions to ensure a seamless operational process in tournament

Who You Are

• Previous similar experience in entertainment/sports/events is preferred
• Customer service experience preferred
• Available to work for the full duration of the US Open tournament and be available days, nights, weekends and extended hours
• Professional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently
• Excellent organizational and time management skills, including strong attention to detail
• Exceptional written and verbal communication skills
• Ability to take and follow direction, remain calm and focused in a fast paced and sometimes stressful environment and problem solve
• Capable of lifting and carrying boxes up to 30 pounds
• Ability to handle sensitive matters with discretion

What We Offer

Compensation: This is a non-exempt position with an hourly rate of $20.00.

Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.

Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday during the US Open, allowing you to enjoy meals on-site during your shift.

Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.

We strongly encourage you to apply if you're interested; all unique backgrounds and experiences welcome!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.