New

IT Platform Director - Global Integration - US

Crawford & Company
United States, Georgia, Atlanta
5909 Peachtree Dunwoody Road (Show on map)
Apr 22, 2025
The IT Platform Director - Global Integration will be responsible for the architecture, roadmap, engineering, and support of a comprehensive integration platform that connects critical systems and processes across our global organization. Strategic Leadership Define and implement the architecture and roadmap for the global integration platform, ensuring alignment with business objectives and scalability for future needs. Address data residency requirements by enabling regional platform deployments to comply with local regulations and ensure compliance. Lead the adoption and enforcement of standards, best practices, and governance frameworks for platform design, engineering, and operations. Mentor and manage a high-performing team of engineers and support professionals, fostering a culture of technical excellence and collaboration. Platform Architecture & Development Architect and oversee the implementation of the platform, ensuring scalability, security, and performance across hybrid cloud environments (Azure and AWS). Leverage hands-on experience to design and develop key platform features using Azure Functions, Logic Apps, .NET, and C#. Optimize platform observability and reliability using tools like Azure Application Insights and other monitoring technologies. Engineering & Support Management Manage the engineering and support teams to deliver high-quality shared capabilities, ensuring operational excellence and reliability. Develop and maintain integrations with a variety of database technologies, including both relational and NoSQL databases. Establish and monitor KPIs to track platform performance, reliability, and user satisfaction. Collaboration & Stakeholder Engagement Partner with product managers, architects, and business stakeholders to gather requirements and ensure the platform delivers measurable value. Act as a hands-on leader who can guide the team while actively contributing to code, design reviews, and architectural decisions. Governance & Optimization Implement governance mechanisms to ensure compliance with security, regulatory, and operational standards, with a particular focus on global data residency requirements. Continuously optimize platform performance, reliability, and cost efficiency. Stay ahead of emerging trends in integration technologies and hybrid cloud environments, integrating them into the platform roadmap as appropriate. Bachelor's Degree in Information Systems or related field required. Master's Degree preferred. 12+ years of progressively responsible experience with system architecture and platforms 7+ years of experience managing a variety of teams and employees Required Skills & Experience Proven experience leading platform architecture, roadmap development, and engineering in hybrid cloud environments. Strong expertise in Microsoft Azure, including Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid. Proficiency in .NET, C#, and database technologies (e.g., SQL Server, Cosmos DB, or other relational/NoSQL databases). Experience with observability and monitoring tools such as Azure Application Insights. Hands-on experience designing and developing scalable, secure, and high-performance systems. Proven ability to manage and lead multidisciplinary teams of engineers and support professionals. Demonstrated expertise in defining, implementing, and enforcing standards, best practices, and governance frameworks. Solid understanding of integration technologies, APIs, microservices, and event-driven architecture. Experience addressing data residency and regulatory requirements, with a focus on regional platform deployment where necessary. Preferred Skills: Familiarity with AWS services and best practices for hybrid cloud environments. Experience with DevOps practices, including CI/CD pipelines and infrastructure automation. Strong understanding of security practices, including identity management, encryption, and compliance (e.g., GDPR, HIPAA). Frequent interaction and communication with a variety of executive and senior leadership, cross-functional teams, and both internal and external stakeholders. #LI-DV1 Why Crawford? Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.