Remote New

Training & Onboarding Consultant

Constant Contact
paid time off, remote work
United States
Apr 22, 2025
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! At Constant Contact, we are truly amazing people who take ownership and make an impact by operating with the mindset, integrity, and courage of small business owners. There's something profoundly rewarding about knowing that your work empowers people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits, and individuals succeed by providing them with the resources and tools they need to grow online. New challenges and possibilities energize us, and we're just getting started! The Ask a Trainer program provides a high-touch, consultative training experience for customers seeking expert guidance on leveraging Constant Contact's platform. As a Training & Onboarding Consultant, you will host daily drop-in sessions via Google Meet, helping customers effectively understand and utilize Constant Contact's platform. This role is ideal for someone with a strong Customer Success and SaaS training background, a passion for teaching, and the ability to break down complex concepts into simple and actionable insights. What You'll Do: Strategic Training & Consultation Host live daily "Ask a Trainer" sessionswhere customers can drop in to ask product-related "How do I" questions. Deliverlive, consultative training sessionsthat go beyond simply answering questions-helping customers understandnot justhowto use Constant Contact but alsowhyandwhento use specific features for maximum impact. Engage customers instrategic discovery conversations, assessing their marketing goals and recommending tailored solutions. Adapttraining approaches dynamically, recognizing and responding to different learning styles and levels of technical proficiency. Foster anengaging, interactive environmentwhere customers feel comfortable asking questions and exploring solutions collaboratively. This position requiresstrategic thinking, strong business acumen, and the ability to adapt training approaches(script?)based on each customer's unique needs and learning style. Live Product Guidance & Best Practices Walk customers through live product demonstrations, ensuring they gain hands-on experience and confidence using Constant Contact's tools. Providereal-time guidanceon feature implementation, campaign setup, automation, and integrations, helping customers execute their strategies effectively. Offermarketing best practices and industry insights, ensuring customers leverage the platform to drivemeasurable business success. Customer Engagement & Knowledge Sharing Encourage customers tothink beyond their initial question, helping them align theiroverall marketing strategywith product capabilities. When appropriate, promoteself-sufficiencyby directing customers to relevant educational resources, such aswebinars, video tutorials, and help centerarticles. Identifycommon customer challenges and feature adoption barriers, sharing insights with internal teams to improvetraining materials and enhance the product experience. Who You Are: Possess arobust understanding of Constant Contact's product offeringsand demonstrate arapid learning curve. 2+ years of experiencein acustomer-facing training, onboarding, or customer success role(preferably in aSaaS or marketing technology environment). Six months in current role with strong attendance; Not currently on any performance plan/warnings. Familiar withmarketing automation, email marketing, and digital marketing best practices. Proven ability to deliverengaging, high-impact training sessionsin alive, interactive format. Tech-savvy, with the ability toquickly master and teach new software tools. Excellent verbal and written communication skills, with aclear and engaging presentation style. Ability to workindependently and collaborativelyas part of a team of trainers Customer-obsessed educatorwith a passion for helping businesses grow througheffective marketing. SaaS and marketing-savvy professionalwith hands-on experience guiding customers insoftware adoption. Consultative problem solverwho canassess business needs, challenge assumptions, and provide tailored recommendations. Strong communicator and facilitatorwho canbreak down complex concepts into clear, actionable insights. Ability topivot to meet the needs ofdiverse audiences and learning styles. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $50,000 — $62,500 USD Why You'll Love Us: We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) *Notice to Recruiters and Staffing Agencies:* Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.