AVP, Technology Strategy, Planning, and Delivery

Blue Cross and Blue Shield of North Carolina
paid time off, 401(k)
United States, Indiana
Apr 18, 2025
Job Description Responsible for driving the company's IT, data and analytics and digital programs and overseeing the product management lifecycle. Serve as a visionary leader with a deep understanding of technology trends, a strong business acumen, and exceptional product management skills. Collaborate with cross-functional teams to innovate, design, and implement solutions that enhance customer experiences, streamline operations, and drive business growth. Divisional Strategic Planning: Lead divisional strategic planning efforts including holistic and integrated technology, information security, digital, data and analytics, and customer experience programs aligned with the company's priorities and long-term goals. Lead and oversee divisional and annual/enterprise planning and resource needs (e.g., prioritization and sequencing people/shared resources, investments/funding, and/or acquisition of key assets/capabilities) to support divisional goals. Develop and manage a holistic technology/digital/D&A program roadmap, prioritizing initiatives based on impact and feasibility. Technology Program Delivery, Oversight, and Change Management: Lead and oversee the IT/Digital/D&A technical portfolio management and delivery functions, from strategic planning to execution/program evaluation. Partner with EPMO to determine optimal delivery approach (Agile vs. waterfall), progress, and outcomes. Partner with business/initiative owners to define program/product success metrics/KPIs, analyze performance data, and make data-driven decisions to optimize outcomes. Collaborate with internal teams, key partners, and vendors to manage the IT/Digital/D&A technology delivery portfolio and ensure effective execution and committed value. Monitor milestone progress and vendor performance as needed to ensure high quality and timely delivery within budget. Monitor key performance indicators (KPIs) to validate program outcomes. Lead organizational change efforts, ensuring smooth adoption of new technologies and processes. Innovation and Market Intelligence: Identify and understand emerging technologies, capabilities, and trends to drive innovation and competitive advantage with a focus on: healthcare technology landscape, advanced analytics (incl. Generative AI), and digital transformation. Conduct market research to identify customer needs, competitive landscape, and emerging opportunities. Collaborate with senior leadership to align initiatives with business objectives and secure necessary resources. Hiring Requirements: Bachelor's degree or advanced degree (where required) 10+ years of experience in related field In lieu of degree, 12+ years of experience in related field Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. Based on annual corporate goal achievement and individual performance. $165,800.00 - $331,600.00