Associate Director, Enterprise Application Services

The Associate Director for Enterprise Application Services has administrative authority (supervision and management) and provides leadership and strategic direction for the business areas of Catalog & Curriculum Management, Non-credit Registration, and Data Quality & Reporting. This position serves on the OTR leadership team and is a liaison to the academic community (undergraduate, graduate, and professional education), system campuses, and non-credit community. The Associate Director is responsible for accurately
and professionally representing OTR and Academic Support Resources; providing strategic leadership; and building and maintaining relationships across all partner units, system campuses, and product vendors. This position has management responsibilities covering a broad scope of records functions, which have system-wide impacts to student degree progress. They annually set goals and priorities and address business problems to ensure best practices meet the needs of key constituency groups and are in compliance with federal, state, and institutional regulations. This position may exercise authority of the Deputy Registrar in their absence at all levels. Academic Support Resources supports hybrid and flexible working arrangements. This position will be hybrid and onsite presence once a week at most.

Interested applicants must apply before the priority application date of April 25th.

This position is not eligible for H-1B or Green Card Sponsorship.

Essential Job Functions
Leadership and Management: (40%)

• Oversee and support the needs of the business areas in the unit: Catalog & Curriculum Management, Non-Credit Registration, and Data Quality & Reporting.
• Responsible for the direct supervision of 4-5 professional staff (IT managers and individual contributors) including hiring, onboarding, training, performance management/evaluations, coaching; and making promotion, award, termination, and disciplinary actions.
• Provide leadership and direction to professional staff including managers and team leads.
• Ensure adequate coverage in daily operations and establish/adjust work priorities, assignments, and deadlines for staff.
  • Determine and align staff work, distribution of work, and goals with overall OTR and ASR strategies and goals.
  • Establish unit priorities and strategy.
  • Evaluate unit efficiency and effectiveness.
• Serve as an escalation path for complex issues requiring professional judgement and individual discretion.
• Serve as a member of the OTR leadership team.
  • Help set OTR objectives, determine strategies, and develop procedures to support student success.
  • Support University and OTR strategic goals and objectives.

Enterprise Application Management (30%)

• In collaboration with the Deputy Registrar and Assistant Directors on the enterprise application services
  team, manage and support the strategic direction for Coursedog, CollegeSource, and Modern Campus.
  • Develop and implement roadmaps aligned with OTR business strategies.
  • Oversee the ongoing lifecycle (implementation, maintenance, upgrades, etc.) of OTR applications.
  • Actively engage with industry best practices in higher education to develop strategies for products and business objectives.
• Establish and maintain standards for unit activities, including process documentation, business
  requirements, process mapping, testing, customer service and support.
• Continually analyze business processes to improve efficiency and quality; implement new processes as needed.
• Monitor student educational policy updates and changes in order to anticipate and implement business process changes.
• Lead large scale projects that strategically enhance OTR, Academic Support Resources, and University goals.
• Develop and maintain effective working relationships with systemwide administrators, department and collegiate leaders, partner units, and vendors.

Compliance, Data Quality, and Reporting (30%)

• Advise staff and faculty on policy and policy interpretation as it relates to credit usage and transfer, degree progress and completion, and FERPA.
• Serve as a policy contact for select University student educational policies.
  • Responsible for bringing policies through the comprehensive review process and managing ongoing maintenance of policy for which they are a contact.
• Represent ASR and the Office of Undergraduate Education on campus and systemwide committees.
• Work in collaboration with the Deputy Registrar to review and approve data integration requests (Common Data Layer (CDL) and API) from a student records data perspective. Page 2
• Oversight & management of individual contributors responsible for quality assurance queries and ad hoc data requests.
  • Identify opportunities to improve data quality and monitor quality assurance.
  • Collaborate and maintain relationships with other ASR teams (e.g., Student Data Analytics) that also fulfill data requests; continue to seek out process improvements and efficiencies for managing data requests.

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

Required

• BA/BS plus at least eight years of relevant professional experience, or master's degree plus at least six years of relevant professional experience.
• Prior experience supervising, coaching, and developing professional staff.

Preferred Qualifications (Core Competencies)

• Experience developing technical project work plans.
• Prior experience working with student records and interpreting policies.
• Strong project management skills.
• Strong conceptual, analytical, technical and problem solving skills.
• Prior experience working in higher education or a complex, matrixed organization.
• Ability to effectively communicate technology concepts with technically proficient and non-technically proficient individuals.
• Ability to understand and analyze data.
  

The mission of Academic Support Resources (ASR) is to make a positive difference in students' lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring our culture values differences and individuality.
The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service. The Office of the Registrar (OTR) manages all aspects of current and historical academic records. As stewards of the University's academic records, we ensure accuracy and integrity, protect student data, and enforce the standards set by University policies and procedures, and state and federal laws. OTR is made up of two primary pillars: Academic & Student Services (records & enrollment and service operations) and Enterprise Application Services (catalog & curriculum management, non-credit registration, and
data quality & reporting). All serve as a resource for students, faculty, and staff.

Pay Range: $127,000 - $133,500 annually; depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

• Anticipating starting interviews the first full week of May with a priority app deadline of April 25.
  

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).