Contracts Director #57220

Position Close Date: 05.07.2025

Make a difference with VOA Oregon! For over 125 years, Volunteers of America Oregon has been dedicated to serving the most vulnerable members of our community. Through our programs in behavioral health, addiction treatment, reentry services, and support for children and families, we provide life-changing services that promote safety, healing, and empowerment.

Join a mission-driven organization that truly values its employees! This is a full-time position with excellent benefits, including:

Comprehensive health coverage- medical, dental, and vision insurance, with an employee medical premium starting at just $12.50 per paycheck

Financial protection- life insurance, short- and long-term disability insurance

Retirement security- 403(b) with an automatic 5.5% employer contribution after 18 months, regardless of employee participation

Work-life balance- a generous paid time off (PTO) plan, starting with accruals that earn 15 days in the first year, 23 days in the second, and 26 days in the third

Upfront sick leave- 80 hours of front-loaded sick time (prorated in the first year), which resets annually on January 1

Paid holidays- 10 paid holidays each year, plus three personal holidays (prorated in the first year) for employees to take time off to celebrate holidays, events, or milestones that matter most to them

Student loan forgiveness- As a 501(c)(3) nonprofit, VOA Oregon is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, which can help employees reduce or eliminate their federal student loan debt after 10 years of qualifying payments.

Additional perks- flexible spending accounts, an employee assistance program, and other voluntary benefits and discounts.

At VOA Oregon, you'll be part of a compassionate and dedicated team, making a real difference in our community. Apply today!

Position Summary: The Contracts Director is responsible for leading the organization's contract negotiation, execution, and oversight processes across governmental, carrier, vendor, and other funding and service agreements spanning an estimated value of $50-60M. Reporting to the Chief Financial Officer, the Contracts Director ensures contractual arrangements align with organizational goals, regulatory requirements, and risk mitigation priorities. This role collaborates with program leaders, legal counsel, development, finance, billing, and quality assurance to facilitate agreements that protect VOA Oregon's interests, maximize value, and enable service delivery. The Contracts Director provides subject matter expertise on legal and contractual risk, develops internal protocols for contract lifecycle management, and ensures timely contract synopses, analysis and recommendations for management review.

Education, Training and Experience:

• Bachelor's degree in Business Administration, Communications, or a related field, or a combination of education, training, and experience that demonstrates comparable expertise.
• 5+ years of experience in contract negotiation and contract lifecycle management.
• Experience negotiating and managing contracts with public and private organizations, including funders, vendors, and service partners.
• Demonstrated ability to represent organizational interests and articulate complex issues clearly in negotiations and written documents.
• Experience using contract management software, maintaining credentialing systems, and overseeing regulatory compliance in contracts.
• Familiarity with healthcare-related regulations (e.g., HIPAA, 42 CFR Part 2) and applicable legal and risk management standards.

Other Eligible Requirements:

• Must complete a criminal history background check and receive authorization from the State of Oregon's Background Check Unit.
• Must not be excluded from participation in federal healthcare programs, including but not limited to listings on the Office of Inspector General (OIG) List of Excluded Individuals/Entities and the System for Award Management (SAM) exclusion list.
• Must have an active driver's license, current insurance, a reliable vehicle and ability to meet VOA Oregon's and VOA Oregon's insurer's driving standards to travel between worksites and meetings.
• Must be legally authorized to work in the United States without sponsorship.

Duties and Responsibilities:

• Negotiate, execute, and manage contracts across funding, carrier, vendor, and service types to ensure alignment with organizational goals, legal compliance, and risk management standards.
• Serve as the organization's primary point of contact for contract development and negotiation, initiating close-out, extension, or renewal in compliance with policies and timelines.
• Lead internal coordination on contract terms, special provisions, insurance, indemnification, credentialing, and compliance documentation requirements.
• Develop and maintain standardized contract review, approval, and documentation procedures to ensure transparency and audit readiness.
• Assess contracts for potential legal, financial, and operational risk, advising leadership on mitigation strategies and securing required approvals.
• Maintain accurate and current documentation of contracts, credentialing, and compliance-related obligations to ensure contract fulfillment and renewal readiness.
• Collaborate with Finance, Billing, and Quality departments to ensure contracts support reimbursement, performance reporting, and accreditation needs.
• Maintain provider credentialing with Coordinated Care Organizations and insurance networks to support timely service authorization and billing.
• Partner with program and executive leaders to identify new funding or service agreement opportunities and to ensure contract terms reflect organizational priorities.
• Serve as a liaison with legal counsel as needed to review and refine contract language and resolve complex issues.
• Monitor contract performance metrics and deadlines to ensure contract terms are met and proactively address non-compliance or underperformance.
• Develop internal trainings or guidance documents to educate staff on contract review processes, compliance requirements, and key provisions.
• Support internal audit and compliance efforts by ensuring contract records, approvals, and renewals meet funder and regulatory documentation standards.
• Complete additional tasks as assigned by CFO and executive leadership to support overall operations and organizational strategic goals.

Knowledge, Skills, and Abilities:

• Knowledge of federal, state, and local contracting regulations, insurance standards, indemnification principles, and healthcare-related compliance frameworks.
• Knowledge of contract management systems and best practices for document control, audit trails, and version tracking.
• Knowledge of HIPAA, 42 CFR Part 2, and other regulations affecting confidentiality and credentialing within nonprofit and healthcare settings.
• Knowledge of standard vendor terms, government funding contracts, and clinical services agreements to evaluate operational and legal risk.
• Knowledge of grants and cooperative agreements to support alignment between contracts and funding requirements.
• Knowledge of contract budgeting and forecasting methods, especially as they relate to multi-year or deliverables-based agreements.
• Skilled in drafting, negotiating, and modifying contracts to reflect mutual interests while protecting organizational risk exposure.
• Skilled in analyzing legal and financial terms to determine organizational impact, with the ability to summarize and communicate key issues to stakeholders.
• Skilled in leading meetings and discussions with internal and external parties to resolve contract issues and build consensus.
• Skilled in managing multiple contracts simultaneously while meeting deadlines and ensuring accuracy.
• Skilled in designing and improving contract lifecycle processes, including template management, tracking systems, and renewal workflows to improve operational efficiency and minimize risk.
• Skilled in using data to monitor contract performance, identify trends, and inform negotiation strategies.
• Skilled in maintaining professional relationships with vendors, payers, and funders while advocating for organizational priorities.
• Ability to interpret complex language, explain contractual concepts in plain terms, and support informed decision-making by program leadership.
• Ability to design and facilitate training or guidance materials for staff on contract compliance and documentation protocols.
• Ability to develop and implement consistent systems for managing contract lifecycles, credentialing, and renewal tracking.
• Ability to work independently and collaboratively to move contracts from initiation through execution efficiently.
• Ability to uphold strict confidentiality and ethical standards in handling sensitive business and client information.
• Ability to work effectively with diverse stakeholders, embracing inclusivity and trauma-informed communication.
• Ability to contribute to cross-functional initiatives that support organizational growth, funding development, and operational excellence.

Core Competencies:

• Leadership - Demonstrates integrity and professionalism; builds trust within teams and across departments; models organizational values; provides direction and guidance to staff; offers and receives feedback constructively; motivates others by connecting daily work to the organization's mission and goals.
• Fosters Belonging - Consistently models behavior and practices that promotes a culture of respect and safety within their teams; encourages a variety of perspectives in decision-making.
• Financial Management - Manages program or departmental budgets effectively; understands key financial drivers relevant to their area; ensures appropriate use of resources; monitors expenditures and contributes to financial planning and forecasting aligned with organizational priorities.
• Communication - Communicates with clarity, purpose, and respect; adapts communication style to audience needs; listens actively and encourages dialogue; ensures timely flow of relevant information to staff and leadership; prepares clear and well-organized written materials.
• Strategic Execution - Translates organizational strategies into operational plans; sets and monitors departmental or program goals; identifies emerging needs and adapts plans accordingly; ensures alignment between team objectives and broader organizational direction.
• Results Orientated - Establishes clear expectations and outcomes; holds self and team accountable for performance and progress; utilizes data to monitor and improve effectiveness; promotes a solution-focused approach to overcome obstacles and achieve goals.
• Business Acumen - Applies understanding of the organization's mission, services, and community impact to inform decisions; considers financial, operational, and human resource implications; aligns decisions and actions with organizational strategy and values.
• Informed Decision Making - Gathers and analyzes relevant data before making decisions; balances logic and judgment; considers risk, context, and stakeholder input; makes timely decisions and adapts as needed based on new information or shifting priorities.

Supervisory Responsibility: This position does not have supervisory responsibilities.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is consistently required to sit for a large portion of the day, occasionally stand and walk, use hands and fingers to handle or feel objects and keyboard, reach with hands and arms, concentrate, talk and hear.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision and the ability to adjust focus.

Work Environment:Works in a professional office setting.This position will be assigned to work onsite at the administrative office, located at 3910 SE Stark Street, Portland, OR 97214. After completion ofthe onboardingperiod, the Contracts Director may be eligible to telework for a limited number of days per week, subject to supervisor and organizational approval.

Expected Hours of Work: This is a full-time, exempt position. Normal business hours are Monday through Friday, and the role is expected to average 40 hours per week. Evening or weekend hours may be required to meet organizational needs or respond to time-sensitive issues.

The statements above are intended to describe the general nature, responsibilities, and level of work required for this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties may evolve to meet the ongoing needs of the organization. VOA Oregon is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability, or veteran status.