Collection Representative

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The unit of Loan Servicing & Collections within the Office of the Bursar is seeking a motivated individual to fill a full-time position as Collections Representative - Senior Support.

The position is primarily responsible for providing daily loan service and assists with the collection of student loans and delinquent student accounts for the University by placing and responding to calls and online queries from students, parents, co-workers, and third-party agencies.

Additional responsibilities include:

• Process payments, including remote deposit, and perform end-of-day reconciliation
• Process payment agreements
• Perform address searches and update account addresses
• Process Total Permanent Disability assignments/cancellations and death cancellations for delinquent student account balances, Federal Perkins loans, and University loans
• Process incoming/outgoing mail, including scanning and indexing
• Process deferments and certification for enrolled students, physicians in residency programs, AmeriCorps and Peace Corps participants, and active due military
• Perform collections calls for past due tuition and loans, offering payment plans, when applicable
• Monitor student accounts to identify and resolve defaulted payment plans

This position also serves as our main contact with one of our collection agencies and verifies their Placement Acknowledgements and the Close and Returns, which includes reviewing the monthly collection agency placement reports and completing quarterly inventory reconciliations.

The successful candidate for this position must:

• Maintain a high level of professionalism and the ability to meet specific deadlines and demonstrate the ability to work independently and handle multiple tasks simultaneously
• Provide strong customer service
• Communicate clearly and accurately, both verbally and in writing
• Possess strong organizational skills with attention to detail
• Comply with Federal Regulations, the Fair Debt Collection Practices Act (FDCPA), and privacy laws such as the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley Act (GLBA)

Minimally requires an Associate's degree plus four years of relevant experience, or an equivalent combination of education and experience. Proficient knowledge of Microsoft Office suite applications. Experience with student and business systems/software is highly desirable.

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belongingthat supports both broad and specific equity initiatives, leverages theeducational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of thecommunity thrive. We value belonging as a core strength and anessential element of the university's teaching, research, and servicemission.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: