DMS Support Engineer - e-terra

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Will consider candidates near other TRC offices (https://www.trccompanies.com/offices/)

The DMS Support Engineer is responsible for resolving product, configuration, and application issues/questions.

• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues
• Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution solves the customer's issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer - write user/technical documentation and case notes and act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
• Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow-up
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues
• Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls

• Direct experience installing, maintaining, or supporting GE e-terra DMS products including DMS, DNAF, OMS, Storm Assist and DER
• Familiarity with User Interface, SCADA and Modeling tools
• Knowledge of both Transmission and Distribution electrical grids
• Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas.
• Ability to work independently with minimum direction
• Knowledge of NERC CIP Standards
• Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams
• Strong analytical and logical reasoning skills
• Familiarity with remote monitoring and diagnostics solutions and concepts
• Sets an example in terms of quality, consistency, and level of work, as well as work ethic and approach
• Expertise in installing, analyzing, and troubleshooting GE e-terra DMS and related products.
• Experience in modelling various electrical devices
• Able to troubleshoot issues using a variety of tools.
• Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods
• Bachelor's degree in engineering or computer science with minimum of 4 years working experience in Electrical Systems related to Distribution Management Systems
• Must have ability to travel to US based customer locations

Benefits*: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.