Program Manager, Patient Experience

Scheduled Weekly Hours:

Are you passionate about enhancing care experience for patients and staff and driving impactful programs? Do you thrive in a dynamic environment where collaboration, innovation, and empathy are key? If so, we want YOU to be our next Program Manager in the Patient Experience department!

What You'll Do:

• Lead and Innovate: Work with Patient Experience leadership and staff to develop, implement, and evaluate existing and new programs and operations.

• Analyze and Optimize: Conduct market research and business case analyses to support program and department development and growth.

• Represent: Serve as a patient experience representative for system initiatives, ensuring alignment with our mission.

• Manage: Oversee various business functions of the Patient Experience department, including financial analysis, budgeting, supporting process and staff management.

• Develops and manages program goals, implementation plans, processes, staff and budgets

• Ensures data collection, analysis and reporting occurs to ensure long-term success and growth of patient experience.

• Develops systems for financial analysis, variance reporting, dashboards/benchmarking, budgeting to enhance efficiency and planning.

• Evaluates and conducts market research regarding the development of new programs and services.

• Completes business case analysis and return on investment for Patient Experience projects and programs as well as for additional staff due to process changes and/or growth.

• Ensures initiatives are moving forward by managing team progress and quality productivity through activities to meet necessary milestones. This position is responsible for initiating and overseeing department program improvement projects.

• Ensures compliance with regulatory standards (Joint Commission, CMS), GL policies and procedures, confidentiality standards practice guidelines, standards of care in partnership with leadership.

• Fosters positive working relationships and promotes collaborative practice within the team and with other departments.

• Oversees and executes process, metric, and communication practices of the department's operating model. Continuously improves and monitors program dashboards that are shared regularly with leadership and various staff.

• Supports contract practices across Patient Experience.

What You'll Need:

• Bachelor's degree in business or healthcare administration or a related field

• 3-4 years of experience in project/program management, program development and coordination; professional level work experience demonstrating project/program management skills; or related experience

• Strong analytical, organizational, and leadership skills

• Teamwork: Ability to foster positive working relationships and promote collaborative practice.

• Adaptability: Proven ability to manage multiple projects and adapt to changing priorities.

What's Available:

• 1.0 FTE

• Schedule: Monday-Friday Days

• Onsite in La Crosse, WI with travel as needed based on business needs

• Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

• Additional Perks:Enjoy an 18% discount on your Verizon data plan and a 20% discount on Gundersen services not covered by insurance

If you are looking to be a part of a stable and mission driven organization, we welcome you to apply!

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer