Services Technical Project Manager IV

Toshiba Global Commerce Solutions
life insurance, 401(k)
United States, North Carolina, Durham
3901 South Miami Boulevard (Show on map)
Apr 12, 2025
Toshiba Global Commerce Solutions is seeking a Services Technical Project Manager IV. The Technical Project Manager (PM) has the overall responsibility of ensuring project success by managing the project scope, resources, budget, and technical deliverables. While leading the teams of business analysts, software engineers, architects, and test engineers, the PM will oversee the design, development, test, deployment, maintenance, and improvement of the software products. The PM will also be an active participant in negotiating requirements with stakeholders, identifying risks, managing schedules, and communicating with the project stakeholders on a regular cadence. PMs will be responsible for monthly forecasting, as well as presenting on key engagements to upper management. As a Sr. PM, they will own their accounts and be responsible for all products/services delivered to their respective customers. Responsibilities: Successfully lead complex, multi-phased projects by guiding cross-functional teams, business partners, and the development teams to define, scope, plan, and deliver SW and/or HW products and solutions. Oversee all aspects of new and existing projects from start to finish. Act as the single point of contact for all project activities, schedule, and status Develop and nurture key relationships with product management, development management and business partners. Coordinate with cross-functional teams to facilitate product releases and report project status. Foster an environment of collaboration, trust, and accountability for departmental and cross-functional teams. Manage product feature-function content, facilitating sizing activities with the technical team. Develop and maintain the master plan and schedule for multiple product releases. Develop product release schedules, committing those schedules to the business and ensuring timely execution Present project status and recommendations to management Identify and resolve problems, gaps, and challenges in engineering processes Perform other related duties as assigned. Required Skills: Bachelor's degree with 8+ years of related experience or equivalent combination. Demonstrated Knowledge and experience of project management/Agile development The TPM will be responsible for: The teams agreed upon KPI numbers Generating high level estimates of the work for phase planning. This is not collecting numbers from others but understanding the solutions themselves to generate these estimates Working with Product Owners and BAs to review and enrich the descriptions and acceptance criteria. Identifying other need stories to fill gaps in the solution should also be covered by the TPMs role. Project's adherence to the corporate SDLC and Agile Framework Root cause of why a defect made it into the field and the corrective actions to prevent it again Review and approval of the test plan, architecture and security review Ability to communicate the requirements, architecture, product value to senior executives and new and customers Experience driving technical decisions in ambiguity. High sense of ownership, urgency, and collaboration. Identify requirements and design, scope, and communicate the needed work. Take ownership of the product experience. Coordinate and manage production schedules. This includes monitoring the velocity of the team and may include running daily stand-ups. Collaborate across disciplines to refine and iterate on product features. Optimize team processes to improve quality, engineering productivity, and responsiveness to feedback and changing priorities. Overcome obstacles by resolving issues, regardless of team boundaries, and identify and resolve teamwork issues. Engage and maintain consistent communication with all relevant parties until issues are resolved. Experience with development at a system architectural level Experience in defining and negotiating requirements with stakeholders. Experience mentoring, coaching and developing rising talent in technology departments Experience with lifecycle management in a fast-paced software environment. Ability to exercise technical judgment in solving software engineering challenges involving bug triage, source control, continuous integration, etc. Ability to be an influential member of a highly integrated team composed of both technical and non-technical members. Understands all aspects of production methodologies, project management, and has strong organizational and communication skills Must excel working in complex and ambiguous environments _______________________________________________________________________________________________________________________________________________________ ABOUT THE COMPANY Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days EEO Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. DIVERSITY, EQUITY & INCLUSION We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)