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Liaison-Patient/Visitor - Full Time - Rotating Shift - Detroit

Henry Ford Health System
United States, Michigan, Detroit
Apr 26, 2025
GENERAL SUMMARY: Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries. Responsibilities: Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns. Receives guest suggestions and complaints and escalates through proper channels. Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies. Identifies and report issues of safety and maintenance. Assists in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates family's needs and resolves issues before they become major source of concern. EDUCATION/EXPERIENCE REQUIRED: High School diploma equivalency - 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Bachelor's degree preferred. Excellent human relations and oral/written communication skills. Ability to effectively prepare and analyze reports. Proficient with Microsoft applications. One to Two years of related experience (preferably in a hospital setting). CERTIFICATIONS/LICENSURES REQUIRED:* BLS Preferred Additional Information Organization: Henry Ford Health St. John Hospital Department: Emergency Department 001 Shift: Rotating Union Code: Not Applicable