Head of Communications Americas

Are you a dynamic communications leader with experience in the telecoms sector and a passion for driving impactful storytelling across multiple regions? Ericsson is seeking a Head of Communications, Americas to lead our communications efforts across the United States, Canada, and Latin America. In this strategic role, you will shape and execute external and internal communications strategies that elevate Ericsson's brand and support our business objectives across a diverse and evolving market.

As the Head of Communications, Americas, you will lead a high performing team and oversee media relations, social media, executive communications, and employee communications strategies for Ericsson across the Americas.

You will build and maintain strong relationships with key media outlets, expand Ericsson's presence in non-traditional press outlets to enhance our support to related to policy, regulatory activities, and government advocacy. Develop and execute a social media strategy that grows our following and enhances engagement with targeted business and technology audiences. Additionally, you will take the lead on internal communications, ensuring alignment with company values, ethical standards, and business priorities, with an emphasis on localized approaches that drives our Ericsson Americas culture forward.

A critical part of your role will be managing communications around complex, sensitive topics-ensuring that Ericsson's narrative remains strong, clear, and aligned with our core values during times of uncertainty or challenge.

You will serve as a trusted communications advisor to regional leaders, including the heads of the Americas, CTO, the head of the People Team, and other business leaders, as well as partner closely with the Marketing team to align communications programs in support of marketing campaigns. The Head of Communications reports to the CMO, Head of Marketing and Communications for Market Area Americas.

• Leading a team of highly skilled communicators
• Developing strategic communications plans to support Ericsson Americas' business plans
• Driving proactive media relations plans and activities, including media pitches, bylined articles, and blogs, in support of business successes and executive thought leadership
• Supporting customer units' and global business areas' news announcements and press releases, with a focus on regional adaptation
• Coaching spokespeople (executive & senior management as well as subject matter experts) in interviews and other external events, including media and message training
• Managing relationships with public relations and social media agencies, as well as the related budgets
• Overseeing the regional employee communications program, including all-employee meetings, leaders' meetings, leadership messages, newsletters, articles, and the intranet, tailored to diverse regional needs
• Leading employee communications campaigns around strategy, ethics, compliance, and other business focus areas
• Providing communications counsel and guidance to executives through issues and crises, with a focus on compliance communications across the Americas
• Developing and overseeing the strategy and content for regional social media channels across the Americas
• Supporting executive thought leadership through speaking engagements, earned media, and executive social media presence
• Driving increased employee social media advocacy
• Leading Government Policy and Advocacy (GPA) communications efforts
• Developing and implementing crisis communications strategies to effectively manage and mitigate risks

• Bachelor's degree in communications, journalism, English, or related field
• 15+ years of experience in communications, with expertise in media relations, social media, and employee communications
• Experienced people manager with a focus on coaching talent
• Experience in the Telecoms and/or technology industry is strongly preferred
• Exceptional storytelling, writing, editing, proofreading, and oral presentation skills
• Exceptional executive presence and management
• Creative thinker with extreme attention to detail
• Comfortable working in a diverse, fast-paced, and matrixed environment
• Ability to manage multiple projects and priorities with tight deadlines
• Multilingual capabilities are a plus, especially proficiency in Spanish, Portuguese, or French

Position is located in Plano, TX. Ericsson works under hybrid model, with employees spending at least 60 percent of their time in the office.

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.