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Coding and Billing Supervisor

The University of Texas at Austin
retirement plan
United States, Texas, Austin
101 East 27th Street (Show on map)
Apr 11, 2025

Job Posting Title:

Coding and Billing Supervisor

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose:

Under the direction of the Revenue Cycle Management Manager, the Coding and Billing Supervisor assists in the daily operations and management of the Revenue Cycle team as well as managing revenue cycle projects assigned within the Billing Department. Responsible for building and maintaining collaborative and productive relationships within the department and organization, helping drive performance, troubleshooting and providing direction on workflow. Utilizes broad range of knowledge including operating procedures, policies, regulations, and systems to accomplish responsibilities and goals. Supports and adheres to the UT Health Austin Compliance Program.

Responsibilities:

  • Lead by example and provide professional representation of the coding and billing specialists team
  • Serve as first point of escalation for staff on procedural and technical issues; and coach staff regarding how to effectively resolve the issue(s)
  • Manages special projects within the department
  • Assists with provider billing audits and UT Health Austin billing compliance plan
  • Participates in the Revenue Cycle provider onboarding to train providers on coding and UT Health Austin billing policies.
  • Reviews reports to verify that collection and billing submission tasks are completed and deadlines are met
  • Provides procedure guidance and direction to co-workers and direct reports
  • Trains co-workers on policies and procedures
  • Contacts and follows up with providers for any missing or incomplete documentation
  • Contacts clinical staff for clarification on procedures or diagnosis and on missing information
  • Reviews reports for claim denials and works with co-workers on status and problem resolution
  • Performs detailed account reconciliation to resolve issues
  • Provide support to meet needs of the coding and billing team during periodic planned and/or unplanned staffing shortages
  • Identifies and reports any payer trends, denial patterns, and delays to management and recommends write-offs
  • Maintains credit balances of patients and payors ensuring timely refunds within government guidelines/regulations
  • Proactively identifies revenue cycle process and procedure gaps and develops tools to improve efficiencies
  • Maintains and updates the Practice's revenue cycle Standard Operating Procedures (SOPs)
  • Trains co-workers and direct reports on revenue cycle policies and procedures
  • Develop training materials and tools
  • Schedule routine team huddles
  • Perform regular review of schedules for potential training opportunities and/or improvement change suggestions
  • Report and monitor resolution of technical issues in a timely manner utilizing established UTHA information technology ticket reporting system, perform follow up if ticket resolution is not within optimal timeframe
  • Serve as a go to "subject matter expert" for coding and billing and escalate workflow issues as needed
  • Monitor staff performance and efficiency based on responsibilities assigned to the coding and billing team
  • Monitor staffing needs for workload purposes, including task allocation and assignment of specific tasks in an effort to achieve max optimal results and efficiency
  • Develop on going schedule for the coding and billing team to participate with IPU Care Team huddles and other opportunities to interface directly with clinical teams.
  • Maintain satisfactory attendance
  • Maintains direct reports timesheets and time off requests
  • Works directly with the revenue cycle manager for coding and billing team performance as well as reviews, tracks, and creates performance improvement plans
  • Performs other duties as requested or assigned

Required Qualifications: High school diploma, GED, or equivalent is required. Certified medical coder with a minimum of 3 years of medical billing experience required and minimum of 3 years supervisory experience in a healthcare setting. Previous experience working with an electronic health record (EHR) software. Thorough knowledge of the entire claims billing process. Capable of communicating effectively with patients and the health care team, including the ability to explain billing procedures and insurance benefits to patients. Knowledge of and/or experience with billing and collecting from Medicare, Medicaid, commercial, and managed care insurance plans. Knowledge of insurance agency operating procedures and practices. Ability to communicate effectively with payers, providers, and the clinical operations teams. Professional verbal and written communication. Must respect the confidential nature of medical information. Capable of following established departmental procedures. Capable of using experience and judgement to plan and accomplish goals. Proficient use of computers and a working knowledge of Microsoft Office. Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to function in a fast paced environment. Ability to be flexible with assignments and multi-task as needed. Ability to demonstrate problem solving skills in dealing with billing and collections related issues. Good organizational, problem solving and critical thinking skills. Knowledge of operating a multi-phone system or electronic telephone software system. Proficient use of computers. Ability to be flexible and assignments an multi-task as needed.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications: Bilingual in English and Spanish. Experience working with Athena and EPIC. Previous billing experience in a large multi-specialty academic practice.

Salary Range

$75,000+ depending on qualifications

Working Conditions
  • May work around standard office conditions
  • Repetitive use of a keyboard at a workstation
Required Materials
  • Resume/CV
  • 3 work references with their contact information; at least one reference should be from a supervisor
  • Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

  • E-Verify Poster (English) [PDF]
  • E-Verify Poster (Spanish) [PDF]
  • Right To Work Poster (English) [PDF]
  • Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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