Pathway Of Hope Case Manager (Women and Children Center)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Starting Salary at: $20.00

Job Objective:

The Pathway of Hope Case Manager is responsible for the provision of strengths-based case management and coordination of overall services offered to families and individuals through Pathway of Hope at The Harbor Light Center. The Case Manager reports to the Transitional Housing Lead Counselor and works collaboratively with the Pathway of Hope Regional Coordinator to assure that identified family needs are addressed within the framework of a client-centered holistic approach.

What You Will Do:

• Deliver the full range of Pathway of Hope individualized services for a minimum of 16 individuals and families annually, including:




• Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines with an emphasis on BIPOC (Black, Indigenous, and People of Color).
• Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
• Conduct goal-setting steps with participants, formulating change-oriented action plans.
• Conduct follow-up case management meetings with participants. Case plan to include, but not limited to, the following areas:




• Housing
• Employment and job readiness
• Legal services
• Personal finances
• Public assistance
• Health and wellness
• Childcare
• Pastoral Care
• Enhancement of family safety and stability




• Refer participants to internal and/or external services designed to address identified goals.
• Monitor and track participants' progress in goal attainment on the action plans.
• Develop plans to address transition needs and ongoing documentation of progress.
• Enter all required family demographic and outcome data in the SIMS electronic data management systems in a timely and accurate manner.

Case Management Requirements:

• Participant Engagement: Develop and promote Pathway of Hope services to individuals receiving services at the local site and community organizations. Approach participants with an open and professional stance, recognizing their strengths and treating them as collaborative partners in the helping process. Demonstrate the ability to establish rapport and positive engagement with participants in the initial phases of the working relationship and throughout services. Schedule weekly meetings with participants, gradually reducing face-to-face contact with them as appropriate in their transition from services.
• Assessment & Action Planning: In an interview format, complete all intake and required assessments, including basic demographic information, URICA, Working Together Agreement, Herth Hope, Sufficiency Matrix, and Strengths Assessment. Also, works with the POH team to ensure that the Spiritual
  Assessment is completed, and Pastoral Care is provided. Based on participants' identified goals, develops specific and measurable Action Plans. Enters all corresponding documentation in a timely fashion within the required SIMS and NextStep data entry format.
• Linkage & Referral: In response to the Action Plan, coordinate referrals and participant linkage to internal and/or external resources that will facilitate the successful achievement of identified goals.
• Teamwork: Meet with the local team weekly to coordinate overall participant services, including community linkages, and address programmatic requirements, including intake processes, intervention strategies, and collection of data needed to meet program reporting requirements.
• Transition and Follow-up: Address completion requirements early in the engagement process to fully educate participants on all services available and facilitate successful transition and closure. Inform participants of the plan to monitor their progress after successful completion through engagement in exit and follow-up assessments and surveys.
• Other tasks as assigned by leadership.

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: Bachelor's degree in social work, psychology, or related human services field required.

Background Checks: Position requires a background check to be completed, and all background check results will be reviewed.

Experience: Minimum of one to two years' experience in social services and/or case management.

Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe from Harm training within the first 90 days of employment; Caseworker Certification Program within 120 days of hire; SIMS (Service Point) data training within 90 days of hire.

Skills/Abilities:

• Able to speak, write, and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems
• Basic level knowledge of Spanish is helpful
• Strong organizational skills
• Ability to work effectively with individuals from diverse cultures and socioeconomic backgrounds.

• Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings.
• Knowledge of The Salvation Army, government, state, and community resources

Supervision and Training Requirements

• Reports directly to the Lead Care Coordinator responsible for supervision and direction of unit employees.
• Meets monthly with the Pathway of Hope Regional Coordinator to receive individual and group casework/case management supervision and support on all POH implementation aspects including SIMS data entry processes.
• Participates and successfully completes all required components of the territorial Casework Certification program.
• Participates in POH workshops and other training events at the local, divisional, or territorial, level, as requested and/or assigned.
• Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing, and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing materials up to twenty-five pounds
• May require bending, squatting, walking
• May require standing for extended periods

Travel: Will travel be required for training specific to Pathway of Hope and other opportunities identified by the supervisor.

Working Conditions: Work is performed in an office and emergency shelter residential environment; May require weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that, as employees of The Salvation Army, they will not do anything to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. veterans, individuals with disabilities, those affected by the justice system, and/or those without a college degree are encouraged to apply.

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.