New

Program Manager

ServiceSource, Inc.
United States, Pennsylvania, Harrisburg
Apr 26, 2025
Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Job Summary Provide Leadership, work flow coordination, contract execution and overall direction and guidance to ensure the accurate completion of all required tasks as stated in the contract. Primary Duties The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Provide technical direction, management and oversight of a microfilm and microfiche scanning operation. Ensure that contract operations are in compliance with customer, contract and organizational requirements. Analyze, develop, and implement programs, systems and processes to advance operational efficiency and effectiveness. Ensure that all assigned personnel meet organizational and operational requirements and expectations related to training and professional development. Collect, record and report all required operational and as required on a daily, weekly, monthly, quarterly or annual basis. Additional Responsibilities Proactively communicate issues and concerns internally and externally and follow through until the issue has been resolved. Conduct scheduled meetings. Write clear, accurate descriptions of events and/or situations. Take the lead in resolving employee issues or concerns. Participate in the selection and evaluation of personnel. Promote customer satisfaction in a professional and courteous manner identifying customer needs or concerns and providing quality products of service. Support a workplace climate treating everyone with honest dignity and respect; free from harassment and discrimination. Participate in and support all ServiceSource recognition activities. Participate in all trainings required by ServiceSource Inc. Perform other duties as assigned. Qualifications: Education, Experience, and Certification(s) High School Diploma or equivalent required. Prior scanning and document digitatization experience required. Bachelor's degree preferred. Two years of management experience in a related field required. Knowledge, Skills, and Abilities Knowledge and skill to comprehend and apply a variety of technical and general instructions concerning mail management policies, office methods and administrative procedures, including document security control. Strong written and verbal communications skills. Self-motivated and team player. Must be able to manage multiple tasks with efficiency. The ability to read, comprehend, interpret, prepare, edit and revise various documents. Very organized and detail oriented. Ability to solve practical problems. Strong understanding of Microsoft Word and Excel. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions. PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information