Senior Key Account Manager

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

SENIOR KEY ACCOUNT MANAGER

Position Title: Senior Key Account Manager

Job Code:

Job Code Text: Key Account Manager

Department: CES Retail Marketing

Primary Org Unit: CNP Services

Reports to: Sales Manager or Director

Bargaining Unit: No

FLSA Status: Exempt

DOT or SS: Not a DOT Driver and not Safety Sensitive

Designated Driver: Yes

Summary:

Serves as single-point-of-contact for CenterPoint Energy's large industrial natural gas and/or electric distribution customers. Responsible for establishing and maintaining customer account relationships with the Company. Duties include: project management, issues resolution, communication of company tariffs, standards, policies and communicating with customers on energy related issues.

Essential Duties/Responsibilities:

• Sells standardized and non-standardized energy products and services profitably to targeted end-use markets.
• Review and analyze customer requested nonstandard service arrangements and provide agreement letters and contracts as required to reflect final negotiated service arrangement.
• Manages the on-going business relationships with assigned customer base by maintaining regular contact, promoting incremental products and services, resolving customer issues, negotiating creative customer solutions and renewing expiring contracts.
• Supports the internal service delivery system by working cooperatively and effectively with all members of the service delivery team.
• Provides all information necessary to service customer agreements and ensures completion of all necessary customer agreements.
• Communicates effectively with customers on an on-going basis and meets or exceeds customer touchpoint metrics through all means of communication including site visits.
• Supports local and regional Economic Development initiatives.
• Maintains a high level of visibility in the economic development community by staying actively engaged through various communication channels and fulfilling CenterPoint Energy board level commitments as necessary.
• Represents CenterPoint Energy at various industry conferences, and national trade shows.
• Improves the customer experience by onboarding customers and connecting them with programs and services and appropriate points of contacts, while helping with issues resolution, as needed.
• Coordinate customer and Company requested outages and respond to scheduled/unscheduled outage as needed.
• Develops relationships with community and civic leaders so that CenterPoint Energy is regarded as a strong corporate citizen. Must be flexible to attend functions outside of normal work hours to represent CenterPoint Energy.

Education:

Requires a bachelor's degree in business, marketing, economics or engineering from an accredited college or university, OR a combination of education or experience providing equivalentknowledge, such as two years of college and two years of experience or one year of college and four years of experience, in addition to the experience requirements.

Experience:

Requires a minimum of two years of experience in a sales or marketing capacity, ORequivalent energy industry related experience.

Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics:

• Able to demonstrate a successful track record of profitably selling and managing relationships with business customers.
• Able to use a laptop or personal computer and software, including email, spreadsheets and word processing.
• Able to analyze energy usage data and generate profitable and persuasive proposals.
• Able to persuasively explain multiple products to a diverse group of business customers.
• Able to function and work collaboratively in a team environment.
• Able to understand and intelligently discuss industrial energy processes.
• Able to present packaged or customized sales offerings in a convincing manner.
• Able to structure sales proposals that profitably target individual customer needs.
• Able to plan, create and give professional presentations.
• Able to communicate well orally and in writing.
• Able to close sales in an acceptable time frame.
• Able to represent the company in a professional and ethical manner.
• Able to provide a valid state driver's license, present and maintain a safe driving record and to operate company vehicles safely and in compliance with applicable laws and company policies.
• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
• Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.

Physical Requirements:

• Able to operate a vehicle and comply with all governmental driving regulations and company driving policy requirements.
• Able to demonstrate the manual dexterity to operate a personal computer or laptop.
• Able to view screen or monitor for extended periods of time.
• Able to operate cellular telephone and office machines including telephone, photocopier, fax machine, scanner, calculator, etc.
• Able to read, write and speak English.
• Able to sit for extended periods of time and walk intermittently.
• Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.

Working Conditions:

• Able to work in a fast-paced office environment with a high-volume workload and frequent, short deadlines that may require more than a 40-hour work week to meet established deadlines including working nights or weekends, as required.
• Able to work indoors, in an office environment, regardless of whether cubicle, open office or private office.
• Able to travel to appointments across territory to meet with customers and potential customers.
• Able to travel as necessary, with occasional overnight stay required.
• Able to operate a motor vehicle, including ability to enter and exit the vehicle unassisted.
• Able to support the Emergency Operating Plan.

This job description reflects an assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at the Company's discretion.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type:Full Time

Posting Start Date: 04/08/2025

Posting End Date: 04/22/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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