Retail Area Operations Manager

The Retail Area Operations Manager , NJ is responsible for the overview, creation, standardization, and execution of all retail operations policies and procedures within the market. This role works and reports to the Director of Retail, Northeast, as well as partners directly with accounting, compliance, procurement, operations, and other internal departments.

All benefits-eligible employees are provided the following benefits:

• Employee Discount (all employees eligible)
• Paid-Time-Off (varies by State, please ask your Recruiter for more info)
• Health, vision, and dental insurance
• 98Point6 (remote primary care)
• 401k with 4% matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability
• Flexible Spending Account
• Wellness Program

Responsibilities:

• Work closely with business partners to plan, create, implement, and execute operational procedures and SOPs within the market.
• Ensure all operational procedures and workflows are being achieved and delivered to set expectations.
• Build, inspire, and develop a high-performing team that fosters employee engagement and teamwork.
• Define, prioritize, and implement strategy to drive results and outcomes to achieve company targets and objectives.
• Create and deliver a culture of accountability within market-level operational executables and KPIs.
• Serve as the market expert in inventory and sales systems for dispensaries within the market.
• Monitor inventory levels, receiving, and count processes for adjustment accuracy, count completion, documentation, and timeliness with regards to accounting and Sarbanes-Oxley controls.
• Participate and contribute with business partners to make or adjust product line decisions based on market trends.
• Work closely with Finance, Internal Control, Procurement, and Purchasing Coordinators to maintain alignment of the company's ERP system.
• Actively search for process and system improvements and partner with departments to improve the end user experience.
• Analyze financial reports and identify areas of opportunity to optimize operations within the market.

Experience & Requirements:

• 2+ years of cannabis industry experience
• 3+ years of multi-unit retail management experience
• Advanced knowledge of Metrc and cannabis point-of-sale platforms
• Working knowledge of Excel and other analytics software systems such as PowerBI
• Experience with inventory audits and month-end reporting processes
• Must be able to manage multiple projects, set priorities, hold self and others accountable, and meet deadlines
• Professional written and verbal communication skills
• Advanced interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels of the organization
• Detail-oriented with a focus on process optimization; strong organizational skills
• Ability to work in a fast-paced environment, manage high-stress situations, and remain flexible and adaptable when needed
• Accurate, self-starting, and a strong troubleshooter with the ability to prioritize and complete tasks under competing deadlines
• Analytical and detail-oriented with strong business acumen
• Must be flexible with dispensary operating hours, including evenings, weekends, and holidays
• Required to travel within the market 50%-75% of the time for store visits and other job-related duties

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Este empleador participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted esta autorizado para trabajar, este empleador esta requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administracion del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier accion en su contra, incluyendo la terminacion de su empleo. Los empleadores solo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para mas informacion sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.