Payment Processing Specialist Team Lead

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is currently available for a Payment Processing Specialist Team Lead reporting to the Aires Pittsburgh, PA office.

As a Payment Processing Specialist Team Lead, you will play a pivotal role in overseeing the smooth and efficient execution of payments across various departments while delivering exceptional support to our clients. Your strong organizational skills, self-driven approach, and ability to multitask in a fast-paced environment will be essential to success in this role. With a sharp eye for detail and strong analytical thinking, you will proactively identify opportunities for improvement and ensure that all tasks are completed with accuracy and timeliness. A client-focused attitude is key, as you will be interacting with clients to address their needs and resolve any issues. While previous tax experience is not required, it is considered a plus and would enhance your ability to contribute to the team.

Position Responsibilities:

• Oversees the comprehensive customer tax payment process.
• Completes regular audits of processed tax payments to ensure timely release and accurate customer billing.
• Supports cross-functional collaboration, acts as a first point of contact for escalations, and works with the team to resolve complex tax payment issues.
• Directly processes special tax payments in collaboration with third-party vendors. Coordinates payment for vendor fees related to tax payment processing.
• Researches country specific requirements based on client needs.
• Manages the vetting and setting up of new partners as needed.
• Prepares and reviews periodic reporting to proactively identify and address areas of concern. Provides reporting to senior leadership in critical areas.
• Oversees the billing of customer tax payment processing fees and ensures accuracy of fees billed in alignment with customer contract.
• Supports the implementation of tax payment services in collaboration with the Client Financial Services team.
• Compiles RFP responses and addresses internal inquiries regarding tax payments.
• Develops new processes and solutions that meet customer/agency requirements and ensure accuracy.

Required Qualifications:

• GED/High School Diploma required; Associate's or Bachelor's degree preferred
• 2-3 years of experience in an accounting related role
• 2-3 years of audit experience
• 2-3 years of customer service experience

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability