Intake Coordinator - Non-Clinical INW

MultiCare Health System
United States, Washington, Spokane
Apr 04, 2025
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule:0800-1700 Position Summary The Intake Coordinator is the functional expert responsible for appropriately receiving and coordinating Home Health referrals from physicians, hospitals, facilities and other community referral sources. Operating with minimal supervision, this position requires substantial specialized knowledge, judgment, and skill. The Coordinator verifies home health appropriateness; processes referrals and prior authorizations; completes pre-registration as required by patient type and anticipated service; submits and monitors pre-authorizations; creates price estimates; communicates Advance Beneficiary Notice (ABN) issues to referring providers, and works with referring providers to resolve pre-service authorization denials. The coordinator uses critical thinking skills in making decisions regarding patient care that includes knowledge and integration of relevant standards, resources, and data while working with the LPN and RN Intake Coordinators to make informed patient decisions. Requirements Two (2) years of experi-ence in dealing with the public in a customer service role Experience in not for profit health care field Three (3) years of pre-authorization or referral coordina-tor experience; OR Three (3) years of experience in scheduling; OR Two (2) years of Home Health and or Hospice intake experience Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our caregivers Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" in 2023 Technology: "Most Wired"health caresystem 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn. Pay and Benefit Expectations Associated benefit information can be viewed here.