Strategic Client Partner

Avesis
$81,650 - $127,780
parental leave, tuition assistance, flex time, 401(k)
United States
Apr 03, 2025
Join us for an exciting career with the leading provider of supplemental benefits! Our Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. The role involves maintaining and building critical executive-level relationships with staff assigned to health plan accounts, while refining the business strategy to foster a culture of excellence, accountability, and integrity in customer service to Avesis' clients, ensuring retention and quality improvement. It requires developing strategies to deliver unique, value-added services to health plan clients, aligned with their market needs and business philosophies. The role also includes managing staff resources to meet business and departmental needs, including recruiting and training staff as the company grows, and creating an environment that encourages and rewards innovation. Staff performance goals, objectives, and deliverables are developed for Account Executives and Coordinators, with regular meetings to discuss progress and maintain action plans that ensure staff meets expected outcomes. The role includes creating development plans to ensure employee engagement, succession planning, and consensus on initiatives needed to achieve career goals. Regular staff meetings are conducted to ensure open communication, and critical information is shared. Regular reports are provided to the Director of Government Account Management that track market, client, and staff developments, including strategic recommendations. The role involves continuous strategic assessment of health plan accounts and interdepartmental interactions to enhance efficiencies, using data as a driver for client oversight, engagement, and decision-making. Monitoring monthly program claims spend and coordinating multiple departments ensures alignment with company and health plan goals. The role also provides high-level oversight and strategic recommendations for presentation development and facilitates an environment where Account Executives have the necessary data analytical tools for effective program oversight. The position involves developing and executing plans for cross-selling initiatives to large, existing national health plan accounts, collaborating with Sales Development on client or market insights during bidding or renewal processes, and working closely with the Implementation department to ensure accurate execution of new business implementation, benefit changes, and product expansion. Additional responsibilities, including special projects, may be assumed as needed or directed. Core: Knowledge and Skills: Proficiency in Microsoft Office tools, including Word, PowerPoint, Excel, Teams, Outlook, etc. Intermediate to advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Strong leadership skills to drive and motivate teams Knowledge of project management and risk management Knowledge of standard laws and regulations regarding the insurance industry Proven ability to effectively interact with all levels of the organization of management within and externally to the organization. Strong strategic and negotiation skills Proven ability to prioritize work and team assignments to deliver projects on time and meeting stakeholders' expectations Demonstrates a sense of urgency; Deep understanding of commercial processes, techniques, and tools. Exceptional organizational skills are a prerequisite for this role, requiring a high level of proficiency in managing complex tasks and details with precision. Experience in managing cross-functional teams. Strong analytical and problem-solving abilities. Leadership experience in overseeing and managing teams. Proactive problem-solving approach to address challenges Proven ability to collaborate with internal departments, external partners, vendors, and suppliers. Demonstrates a sense of urgency, Deep understanding of commercial processes, techniques, and tools. Behavioral: Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. Initiative: readiness to lead or take action to achieve goals. Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing. Member-focused: going above and beyond to make our members feel seen, valued, and appreciated. Detail-oriented and thorough: managing and completing details of assignments without too much oversight. Flexible and responsive: managing new demands, changes, and situations. Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task. Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required. Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties. Proactive problem-solving approach to address challenges Proven ability to collaborate with internal departments, external partners, vendors, and suppliers. Minimum Qualifications: Minimum of three years of operations experience. (e.g. Claims, Call Center, Eligibility, Utilization Management) and one year managing a team. Bachelor's degree in business administration, Health Care Management, or a related field preferred. High School diploma or equivalent is required. 3 years' experience in overseeing and managing teams. Certification in Account Management or Project Management (e.g., PMP, CAPM) is preferred. As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient. FLSA Status: Salaried / Exempt National Salary Range: $81,650 - $127,780 Annual Incentive Plan (AIP) Target - 10% How to stay safe: Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company. Avesis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in @Avesis.com. We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com. To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity. We Offer Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way. Competitive compensation package. Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. Life and disability insurance. A great 401(k) with company match. Tuition assistance, paid parental leave and backup family care. Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. Employee Resource Groups that advocate for inclusion and diversity in all that we do. Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability. Equal Employment Opportunity At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!