New

Business Systems Supervisor

Inland Empire Utilities Agency
$133,985.28 - $163,248.28 Annually
medical insurance, dental insurance, life insurance, vision insurance, flexible benefit account, vacation time, paid holidays, sick time, retirement plan, pension
United States, California, Chino
6075 Kimball Avenue (Show on map)
Apr 03, 2025
THE POSITION: THE OPPORTUNITY: Are you a strategic leader with a passion for process improvement, technology, and team development? We're looking for an innovative Business Systems Supervisor to oversee a team of skilled analysts and technology specialists dedicated to improving the efficiency and effectiveness of our Agency's operations. In this role, you will lead process improvement initiatives, oversee end-user technology support, manage equipment inventory, and contribute to long-term technology planning. You'll play a vital role in fostering a culture of collaboration, accountability, and operational excellence while ensuring that technology solutions align with the Agency's goals. If you're ready to lead a dynamic team and drive meaningful improvements in business processes and technology, we encourage you to apply! This role is perfect for you if: You are a proactive leader who thrives in a fast-paced environment and is committed to operational excellence. You have strong analytical and problem-solving skills with experience in process improvement and technology support. You have exceptional communication and leadership abilities to develop staff and build cross-functional collaboration. You have experience in IT operations, system administration, asset management, or related fields. The Inland Empire Utilities Agency (IEUA/Agency) serves approximately 935,000 residents in western San Bernardino County and is proud of our reputation of promoting greater water supply reliability through significant contributions to a diverse regional water supply portfolio, including water from stormwater capture, recycling and reuse, and imported water supplies. The Agency continues to be fully committed to ensuring long-term success for the region by leading the way in water resource management, environmental sustainability, and providing essential sanitation services in a regionally planned and cost-effective manner while safeguarding public health and promoting economic development. Here are a few ways the Inland Empire Utilities Agency is committed to helping you feel your best, work your best, and live your best while working with us: A 4-day work week with remote hybrid work schedules for some positions A pension through California Public Employees' Retirement System (CalPERS) Generous employer monthly health benefit allowances to go towards the cost of medical, dental, and vision insurance Competitive vacation, floating holiday, sick time in addition to 12 agency paid holidays Education Reimbursement up to $5,250 per fiscal year Basic life insurance coverage provided Wellness Stipend of $500 per fiscal year 457b Deferred Compensation Contribution Interest free loan for a computer purchase up to $3,000 This position is open until filled. The deadline for the first review of applications is 11:59 PM on Wednesday, April 16, 2025. Applicants that submit applications after the first review deadline are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review deadline. There is one (1) vacancy in the Information Technology Department This recruitment is being conducted to fill one (1) vacancy and will establish an eligibility list which may be used to fill future vacancies as they occur during the active status of the eligibility list. Salary Range: SU 185 FLSA: Exempt Probationary Period: 12 months Under direction, plans, supervises and reviews the work of technology and process improvement analysts responsible for improving the efficiency and effectiveness of the Agency's operations; participates in the evaluation of proposed end-user technologies, coordinates purchases, oversees equipment inventory and logistics, aids in the development of long-term Agency-wide technology plans; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS: A Business Systems Supervisor is responsible for supervising staff engaged in process analysis, improvement, and technology support functions, including end-user technical support, system administration, and asset management. Incumbents lead teams that utilize technology solutions and best practices to analyze business processes and to streamline operations. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff, for maintaining operational standards, and for providing professional-level support in a variety of areas. Assignments are typically received in general terms, and incumbents are expected to act with considerable independence within the framework of established policies, procedures and objectives. Employees in this class typically report to the Manager of Information Technology and supervise the work of Technology Specialists. Business Systems Supervisor is distinguished from Manager of Information Technology in that incumbents in the latter class have greater technical knowledge and are responsible for the planning and management of the entire department. EXAMPLES OF ESSENTIAL FUNCTIONS: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Plans, assigns, schedules, supervises and evaluates the work of assigned staff; with staff, develops, implements and monitors work plans to achieve assigned unit objectives; provides input to the annual budget; makes purchases and other expenditures in accordance with Agency procedures and monitors performance against the annual budget; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards; prepares and maintains a variety of records and reports. Interviews and participates in selecting new unit staff; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with Agency human resources policies and labor contract agreements. Provides day-to-day leadership and works with staff to ensure a high-performance, customer service-oriented work environment that supports achieving the department's and Agency's mission, objectives and values regarding teamwork, mutual trust and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff. Plans, organizes and oversees management and program analyses relating to departmental or Agency issues and/or programs; through project teams or subordinate staff, identifies problems, determine analytical techniques and statistical and information-gathering processes and obtains necessary information and data for analysis; analyzes alternatives and makes or approves recommendations to improve efficiency and effectiveness including changes in workflow, training, staffing and technological support; authorizes additional technology resources as needed. Oversees end-user technology support services, ensuring timely troubleshooting, resolution, and escalation of technical issues. Coordinates with internal stakeholders and external vendors to ensure service levels are met. Coordinates with internal stakeholders and external vendors to ensure service levels are met. Providing technical guidance and support in information technology operations, system administration, network infrastructure, and user support services. Manages technical support operations and performance standards. Ensure alignment of technology functions with Agency goals. Assists in developing and administering the department's operating and program budgets; approves purchases up to authorized level; develops and monitors departmental and Agency key performance indicators; maintains statistical databases; conducts program evaluation, measurement and verification activities; prepares and submits financial, participant and program activity reports for management. Prepares and coordinates a variety of work reports and records; attends meetings; schedules and maintains mandatory training records for section staff; represents the section/department with other divisions, departments and vendors. Develops, implements, and maintains comprehensive training programs for Agency-wide business software applications; creates standardized training materials, user guides, and documentation for various skill levels; evaluates training effectiveness through participant feedback and performance metrics. Conducts regular training needs assessments across departments to identify knowledge gaps; develops and implements specialized training tracks for Information Technology staff, including technical certifications, emerging technologies, and professional development programs. Creates and maintains a training calendar for both end-user and Information Technology staff development; coordinates with software vendors to facilitate specialized training sessions and certification programs; manages scheduling and logistics for training sessions across multiple departments. QUALIFICATION GUIDELINES: EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited four-year college or university with a major in business, public administration or a closely related field, and at least ten years of progressively responsible experience in performing administrative, operations, budgetary and similar analyses; or an equivalent combination of education, training and experience. A master's degree in business administration and experience in a public agency are preferred. LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS: A valid California Class C driver's license and the ability to maintain insurability under the Agency's vehicle insurance program. Project Management Professional (PMP) Certification is highly desired. KNOWLEDGE OF: Theory, principles and practices applicable to organizational improvement analysis and improvement interventions; principles and practices of group facilitation. Principles, practices and methods of administrative, organizational, financial and procedural analysis. Principles, tools and techniques of project planning and management. Agency and departmental business processes, procedures and policies. Agency ordinances, codes, procedures and practices regarding area of assignment. Safety policies, practices, equipment and supplies applicable to the work. Applicable federal and state laws, rules and regulations. Principles and practices of sound business communications. Principles and practices of public administration, including budgeting and purchasing. Principles and practices of effective supervision. Agency human resources policies and labor contract provisions. ABILITY TO: Plan, supervise, assign, review and evaluate the work of staff engaged in process improvement analysis. Consult effectively with executives, managers, supervisors and employees to develop solutions to complex process issues. Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies. Organize, set priorities and exercise sound independent judgment within areas of responsibility. Communicate effectively, both orally and in writing. Understand, interpret, explain and apply applicable laws, codes and ordinances. Represent the Agency effectively in dealings with multiple vendor relationships including issues, change management and testing enhancements to selected software. Present proposals and recommendations clearly, logically and persuasively. Operate a computer and standard business software and a variety of complex computer software programs and databases related to area of assignment. Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people. Establish and maintain effective working relationships with all those encountered in the course of work. SELECTION PROCESS: All employment applications will be reviewed for accuracy, completion, relevant experience, education, training and other job-related qualifications. Applicants with the strongest background relating to the responsibilities of this position will be invited to participate in the testing process which may include one or more of the following: written test, oral interview, performance/practical examination. The successful candidate will be required to pass a background/reference check and pre-employment physical examination including a drug screen (for safety sensitive position) at no cost to the candidate. Please visit our website at www.ieua.org and select the Human Resources Department for additional information regarding the Agency, the hiring process and benefit information. Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (909) 993-1640 or hrdept@ieua.org at least 72 hours in advance of the need for accommodation. THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT, EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE. "The Agency's success is obtained by creating a positive and diverse work environment which recognizes individual differences and experiences".