GAMEDAY TEAM MEMBER

Title: Chicago Bears Gameday Team Member

Compensation: Hourly

How to Apply: www.chicagobears.com/jobs

About the Role

The Chicago Bears are hiring gameday staff to support a variety of key areas of fan activation at Soldier Field. We are seeking support in event operations, game presentation, various customer service areas, marketing, and ticketing. This position is intended for local professionals, college students or recent graduates seeking paid (hourly) part-time experience in professional sports. If you are passionate about helping fans, make memories and supporting a first-class event execution, this role is for you.

Who We Are

As one of the founding franchises of the NFL, family is the core of who we are. We believe every person matters and we can collectively achieve success through our values of respect, championship mindset, community, and perseverance. We're different from other companies, as our vision is to be "one of one". We strive to be a championship football organization that consistently performs at a level of excellence on and off the field. Our people represent a vast array of cultural backgrounds, human experiences and perspectives and we believe they, collectively and as authentic individuals, are our greatest resource. Our working environment is one where your talent and contributions are valued by the organization and the community.

General Responsibilities

• Uphold Chicago Bears' gameday service standards: Safety, Care, Excellence, and Efficiency
• Be an enthusiastic and energetic face for fans to share their gameday experience with
• Commit to a team first environment and operate within outlined procedures and processes
• Have a solution-first mindset, communicating effectively and professionally with managers and co-workers
• Work with your team to deliver helpful, friendly customer service to enhance the fan experience
• Represent the Chicago Bears brand with humility and respect for all

Role Specific Responsibilities

• Fan Services Team Member
  • Team members will be the first point of contact for fan inquiries, concerns, and gameday-related issues.
  • Individuals should possess strong customer service skills, in-depth knowledge of stadium policies, procedures, and locations, and a passion for problem-solving, exceeding expectations, and creating memorable experiences.
• Ticket Operations Team Member
  • Assist fans with all aspects of mobile ticketing platform including account access, ticket transfer and stadium entry. This individual will support all box office operations not limited to customer issue resolution and ADA ticket exchanges. Ideal candidates work well in a fast-paced environment in a poised and professional manner.

Qualifications

• High School Diploma required, local college student or recent graduate preferred
• Be available to work all preseason, regular season, and post season games (August 2025 - January 2026). Games are played on Monday (evening), Thursday (evening), Saturday (afternoon or evening) and Sunday (afternoon or evening).
• Possess strong problem-solving skills and the ability to exhibit professional judgement
• Exhibit excellent communication and customer service skills
• Ability to work efficiently under pressure and in calm and poised manner
• Willing to take initiative and adapt to a variety of situations
• Must be dependable, punctual, and have access to reliable transportation
• Have the ability to stand/walk for long periods of time in varying weather conditions, climb up and down stairs and lift and carry heavy objects
• Ability to work non-traditional hours in non-traditional settings including weekends, evenings, and holidays
• Experience in previous live event or customer-facing roles a plus

What We Offer

We remain committed to upholding the standard of being a first-class organization and employer of choice. Our goal is to provide quality support and a diverse, equitable, and inclusive environment for our most important resource, our people.

Competitive Industry Pay

The Gameday role is a part-time seasonal (temporary) position. This position is an HOURLY role. The expected hourly rate for this role is $16.50 per hour. Please note, due to job function, regular overtime (paid as time-and-a-half) is not expected. Exact compensation may vary based on skills, experience, and other job-related factors.

Benefits & Perks

Our Gameday offerings include but are not limited to:

• Accrued paid time off per City of Chicago and Illinois law
• Chicago Bears gear/uniform (role dependent)

Additional information on employee benefits can be found by visiting www.ChicagoBears.com/jobs.

Our Commitment to Diversity, Equity & Inclusion

The Chicago Bears organization continues to deepen its commitment to establishing an inclusive, equitable work environment that reflects the diversity within our communities and fan base. We value, respect, and appreciate diversity at all levels, on and off the field, and are guided by a vision of success that includes integrating diversity, equity, and inclusion into our club's DNA and culture. The Chicago Bears seek to attract, retain and develop top talent, regardless of personal characteristics, and we invite and encourage all individuals to apply for positions of interest.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Chicago Bears Football Club, Inc. is an Equal Opportunity Employer.