New

Implementation Consultant

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Texas, Frisco
Apr 01, 2025
About the Role: In this opportunity you will: Provide consultancy services to clients using ONESOURCE products including implementation, configuration, customization, testing, training and support Be responsible for understanding business needs of customers and provide appropriate solutions by leveraging technical knowledge Analyze and resolve complex customer issues, escalating to internal teams as needed. Serve as a primary point of contact for customers, providing expert-level support and troubleshooting assistance for ONESOURCE Indirect Tax Determination solutions. Manage customer expectations and deliver services as per agreed service levels Work closely with sales team on account strategy, pricing and delivery of projects Contribute to the growth of the company through innovative ideas and a collaborative mindset Foster long-term client relationships and act as a trusted advisor to our customers Stay current with industry trends, regulatory changes, and competitor activity to maintain expertise in indirect tax determination and ONESOURCE solutions. Contribute to the development of best practices, documentation, and knowledge base articles to improve implementation and support processes. Participate in internal training and knowledge-sharing initiatives to maintain and expand product knowledge. Collaborate with sales teams to provide product demonstrations, proof of concepts, and solutions consulting support as needed. Identify and pursue opportunities to expand Thomson Reuters' footprint within existing customer accounts. About You: You're a fit for the role if you have: Functionally proficient with enterprise-class tax automation solutions (ONESOURCE, Vertex, Avalara, CCH), including configuration, deployment, and integration. Strong understanding of indirect tax automation principles, regulations, and best practices. Familiarity with ERP systems, such as SAP, Oracle, or Microsoft Dynamics, and experience with 3rd party integrations. Minimum 3 years of experience in a similar role, such as implementation specialist, consultant, or support specialist, with a focus on tax automation technology or related solutions. Strong problem-solving and analytical skills, with ability to troubleshoot complex issues, analyze business requirements and develop solutions to meet customer needs. Proven ability to manage multiple tasks simultaneously while maintaining high quality standards Excellent communication, interpersonal, and presentation skills, with ability to interact with customers, stakeholders, and internal teams. Ability to work independently and as part of a team, with a customer-centric focus. Fluent English language skills required Bachelor's degree is required #LI-VR1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 05/03/2025. Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com.