IT Endpoint Engineer

Join the NC State University Libraries and help us create adventurous, innovative services and library spaces that delight students, faculty, and researchers. The award-winning James B. Hunt Jr. Library on NC State's Centennial Campus, offers access to advanced technologies that are enabling revolutionary ways to see and use information. Capturing NC State's spirit of innovation in education and research, the Hunt Library is recognized as one of the world's most creative and inspirational learning and collaborative spaces and a model for "the library of the future." The D. H. Hill Jr. Library, serving the main campus, combines the best of tradition and innovation, housing special collections and a beautiful gallery alongside vibrant, experiential spaces for making, digital media creation, data analysis and visualization, and collaboration. Three branch libraries focus on design, natural resources, and veterinary medicine.

About the Department
The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity and innovation.

The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. With a staff of almost 300 FTE, the Libraries has more than 5.3 million volumes in its collection and has a total annual budget of over $30 million.

The Information Technology (IT) department includes 18 staff across three units: Academic Technology, Enterprise Operations, and Technology Services (TS). The department is critical to the Libraries' success in charting a new path for research libraries, with an emphasis on developing and supporting information and academic technology solutions for the Libraries. Department staff ensure the sustainable operation of technology-enabled services and spaces and provide leadership in defining technology requirements for library-wide initiatives and projects.

The IT Endpoint Engineer is a member of the IT department's Technology Services unit. They help to lead strategic projects around managing, maintaining, and optimizing endpoint devices, including desktops, laptops, and tablet environments. As the key departmental resource for Apple, Windows, and Linux computing, they provide technical consultations on highly complex technical projects; provide expertise on all computing platform issues; and train colleagues in troubleshooting endpoint and other computing concerns. This position reports to the IT Services Manager.

The position conducts specialized work in strategically developing and supporting the Libraries' staff and patron computing environments, with a focus on endpoint management tools to design device configurations; optimizing systems performance; analyze systems usage and load issues; troubleshooting issues; diagnosing systems problems; and identifying technical trends in problem identification and resolutions. The position is responsible for forecasting, planning, communicating, designing, testing, and implementing system upgrades, updates, and patches.

This role is key in developing strategic solutions that improve operational performance and efficiency for computing environments and business technologies across the Libraries. This includes evaluating the current state of business technology resources; suggesting upgrades and enhancements to existing technologies; conducting cost/benefit and buy/build analyses; presenting findings and proposals to stakeholder groups; and ensuring that technology is appropriately configured, installed, and integrated with legacy solutions. They are responsible for gathering client needs, proposing innovative solutions, and ensuring that clients are satisfied with software and hardware products delivered.

The IT Endpoint Engineer will collaboratively develop, establish, and work within Information Technology Infrastructure Library ( ITIL) processes and procedures to deliver exceptional IT services to the Libraries. They are expected to maintain detailed documentation of solutions, configurations, and troubleshooting processes.

The IT Endpoint Engineer is an active IT community member within and outside of the Libraries. They are expected to develop strong relationships with campus administrators and groups and maintain engagement in campuswide endpoint configuration and other security-related conversations.

This position is based in North Carolina. This position is eligible for flexible hours with a hybrid work environment. This position will require frequent onsite work.

Other duties as assigned.

N/A

Please complete the required application fully and attach a cover letter, resume, and contact information for four (4) current professional references.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.