Lead-Guest Services

Henry Ford Health System

2571 Product Dr (Show on map)
Mar 28, 2025
Schedule: Full-Time, 8am-4:30pm; occasional weekends may be needed for special events Location: Rochester, MI GENERAL SUMMARY: Leads assigned staff in performing activities or tasks in guest, volunteer, and/or retail services. Responsibilities: Leads or coordinates shift operations of assigned activities, resources, and/or associate Serves as a technical or functional resource and performs similar duties with staff. Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures. Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance. Assists the leadership in developing annual goals & objectives for the department. MINIMUM QUALIFICATIONS: Education: High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required. - Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable. PREFERRED EXPERIENCE: 2-3 years of previous leadership preferred 2-3 years of Customer Services experience preferred Previous experience working with Volunteer Services Strong computer experience working with PeopleSoft system and Microsoft Office Suite (WORD, Excel, PowerPoint) strongly preferred Ability to be flexible to travel between 3 hospital locations (based on needs). Ability to travel to schools to recruit volunteers. Additional Information Organization: Henry Ford Rochester Hospital Department: Volunteer Services 001 Shift: Rotating Union Code: Not Applicable