Star Service (Sub-part time)

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.

Job Specific

• Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy
• Operates multi-line equipment
• Answers phones in a polite professional manner
• Uses computer to verify identity/room number of guest being called
• Directs calls to appropriate extension
• Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
• Provides accurate directions to hotel from major inbound locations
• Answers questions regarding hotel functions and facilities
• Transmits messages via computer, two way radio and digital pager
• Receives, processes wake-up calls, room service orders and guest requests
• Performs wake-up call functions
• Transmits messages via computer and facsimile machine
• Serves as communication hub during Emergency Procedures
• Monitors timelines of Star Service Delivery
• Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Education: High School diploma or equivalent
• Experience: One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environment