Senior Business Process Consultant - ServiceNow

As a ServiceNow-Senior Business Process Consultant, you will make an impact by being an outstanding professional who assumes a relevant role in guiding clients and teams towards successful process optimization through the assessment, analysis, and mapping of better workflows and implementation of standard, measurable processes so that accurate next steps can be envisioned and realized in automation. You will be a valued member of the ServiceNow team and work with our partners.

In this role, you will

• With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions that reliably address outstanding challenges and drive process excellence for each client.
• As a trusted advisor, the Senior BPC champions an environment that develops knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success. Using their expertise, they skillfully develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards optimized operations.
• Through meticulous analysis, strategic mentorship, and the establishment of performance metrics, the Senior Business Process Consultant guarantees the seamless integration of standard processes, resulting in heightened efficiency, improved effectiveness, and balanced growth for the organization. Additionally, you will take on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities, using their expertise to assist in building tailored solutions that accurately align with client requirements.

What you'll need to succeed (required skills)

• CSA, Business Process for Implementation. Have done Process development, Process management, and Process improvement.

What will help you stand out (preferred skills)

• CPDE (Required or equivalent), ITIL v3 or 4 (Required) Six Sigma
• Agile (Desirable), Prosci (Desirable), TOGAF

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be useful to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements:

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Canada, where our hubs are located. Regardless of your working arrangement, we are here to support a balanced work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.