Project Support Specialist

Title:
Project Support Specialist

Department:
Portfolio & Project Management

Reports To:
Director of Portfolio and Project Management

Position Type:
Staff

Position Summary:
The Project Support Specialist serves
in a supporting role for all PMO related functions and reports to the Director
of Portfolio and Project Management. This position will play a critical role in
realizing NJIT's digital strategy by helping to implement next generation
products and services, incorporating agile practices, design thinking, and product management
within project management practices. The Project Support Specialist will be
responsible for managing the Smartsheet platform, assisting with project
reviews and assessments and creating training support materials.

Essential Functions:
-Acts as the Smartsheet administrator for the PMO and IST. Monitors the PMO project requests' queue and reviews for relevance to the portfolio.
-Leads the initial assessment of project requests based on our Smartsheet score card. Works collaboratively with multiple departments and stakeholders while balancing competing priorities.
-Assists the PMO Director in the development, enhancement and adoption of Smartsheet, helping to scale the functionality beyond the IST division.
-Develops Smartsheet integrations, automations and workflows to mature the product, promotes adoption and creates more efficient processes.
-Assists with creating support documentation for Smartsheet and helps develop a training curriculum.
-Acts as the first line of support for end-users of Smartsheet. Identifies, documents, researches and resolves system issues.
-Develops standardized and ad-hoc reports and dashboards in Smartsheets.
-Creates and maintains Smartsheet documentation on system configuration.
-Assists with creating training documentation and screen capture videos or via other media tools.
-Organizes and maintains a backlog of system improvements and changes.
-Assists in the management of strategic-level projects including scheduling, coordinating meetings & communications, recording and measuring performance against timelines and business objectives.
-Assists project leaders by creating and maintaining the appropriate project documentation including project charters, project plans, work breakdown structures, risk/issue/decision log, communication plans, change requests, and other documents as needed.
-Provides broad assistance to the organization and manages aspects of related projects to ensure alignment of overall strategic objectives.

Prerequisite Qualifications:
-A bachelor's degree in information systems, Computer Science, Project Management, Business Administration or a related field required.
-3 - 5 years progressive experience managing medium to large scale technology deployments, incorporating hybrid delivery models, robust change management, and incorporating agile practices.
-1- 3 years' experience with Smartsheet functional areas like control center, workspaces, power apps, dynamic views, workflows, automations, reports and dashboards.
-Excellent interpersonal and communication skills, a demonstrated ability to work independently and as part of a team in a collaborative environment, and a commitment to user experience.
-Demonstrated and hands-on experience with agile framework & methods (i.e. Scrum, Kanban), adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.
-Must have demonstrated knowledge of Waterfall project management methodologies as well as PMI PMBok, ITIL and SDLC processes.
-Demonstrated experience with project assessment framework, working with multiple business leaders across the organization.
-Excellent facilitation, collaboration, and presentation skills.
-Strong communication skills.
-Demonstrated ability to adapt to change and keep focused and motivated when faced with unforeseen changes and uncertainty.
-At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Preferred Qualifications:
-Some experience with application development using Java, Java Script, HTML, XML, JSON PL/SQL or similar.
-Project Management or Agile certifications.

Bargaining Unit:
PSA

Range/Band:
24

FLSA:
Exempt
Full-Time