SHS-GIFT SHOP COORDINATOR LANSING

General Purpose of Job:

Under the direction of the Gift Shop Supervisor, the Gift Shop Coordinator oversees the daily operations of the UM Health-Sparrow Gift Shop, ensuring exceptional customer service, efficient inventory management, and effective volunteer coordination.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

Inventory Management:

• Manage inventory levels to ensure accurate financial reporting and minimize shrinkage.
• Receive, unpack, and process merchandise deliveries, accurately entering new inventory into the Counterpoint retail management system.
• Ensure all merchandise is properly tagged, displayed, and secured.
• Maintain a clean and organized backstock area.

Volunteer Management:

• Develop and maintain the volunteer schedule, ensuring adequate floor coverage.
• Provide orientation, training, and ongoing coaching to gift shop volunteers.
• Communicate regularly with volunteers regarding sales, markdowns, policies, and procedures.
• Foster a positive and supportive volunteer environment.

Customer Service:

• Provide exceptional customer service, including greeting customers, offering product recommendations, and resolving inquiries and disputes.
• Process sales transactions, balance registers, and prepare deposits.
• Maintain a clean and organized store environment.
• Enforce the dress code to maintain a professional appearance that reflects the UM Health-Sparrow brand.

Administrative Duties:

• Ensure compliance with all hospital and gift shop policies and procedures.
• Create and display signage to promote sales and communicate important information, adhering to UM Health-Sparrow brand guidelines.
• Assist with daily register closeout and balancing.
• Provide backup coverage for the gift shop as needed.

Technical Skills:

• Serve as the primary point of contact for IT related to the Counterpoint POS system and other retail technology.