Global End User Service Delivery Specialist

Title: Global End User Service Delivery Specialist
Location: Houston, TX

Salary: $85,500 - $129,500

Focus: The Global End User Service Delivery Specialist oversees the successful planning, deployment, and execution of IT End User Services including Service Desk, Executive level support, Site Support, Security Administration, Mobile Devices and other end user IT Services. This role works to ensure IT service and support delivery and end-user satisfaction. The Global End User Service Delivery Specialist works with Service Providers or vendors providing IT End User services, for establishing processes and performance standards, and for ensuring that services provided, and vendor activities are executed in accordance with Olin service level agreements.

• Provide and ensure VIP level support to senior leaders and C-Suite executives.
• Manage ongoing evaluation of IT Service delivery in order to ensure high performance and end-user satisfaction.
• Monitor resolution of IT Service request tickets, facilitate end-user feedback processes, and escalate critical issues to Global End User / Customer Service Manager.
• Responsible for scheduling and deploying IT Service delivery teams in accordance with forecasted end-user needs and establishing standardized service delivery and end user engagement processes for IT Service delivery teams.
• Define and track metrics for Key Performance Indicators to continue to raise the bar for the IT Service delivery personnel. Ensure that IT Service delivery teams are informed of Olin IT projects and initiatives and prepared to serve end-users accordingly.
• Work with service providers and vendors to ensure compliance to SLAs and to improve support on a continuous basis.

• Bachelor's Degree*; Information Technology, Computer Science, or related disciplines preferred.
• Minimum of 5 years of IT or Customer Support experience. Vendor Management experience strongly preferred.
• Experience working in Corporate office structure.
• Excellent organizational, analytical, written and verbal communication, and presentation skills.
• Strong interpersonal skills with the ability to establish and build working relationships with individuals throughout the organization in support of IT department objectives. Must have the ability to work closely will people at all levels of the organization from entry level to the CEO.
• Must be comfortable working with senior executives.
• Basic understanding of general business operations and processes.
• Prior Olin experience preferred.

Strong Careers Grow Here
Rooted in our corporate values, Olin continues to be the global leader in both chemical manufacturing and ammunition. We invest, recognize, and reward the talents and contributions of our employees, empowering over 8,000 global individuals to make an impact both at work and in surrounding communities.

Olin fosters a diverse and inclusive workplace, where you are encouraged to join or lead our Olin People Networks. These voluntary groups connect employees across sites, divisions and functions to strengthen connections, belonging, and community involvement. View a snapshot of our comprehensive benefits package.

*Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education or equivalent program from an international university.

*Olin does not provide any form of sponsorship. We will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship now or in the future, are not eligible for hire.

Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.