Director, Platform Engineering

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:
Are you ready to make a significant impact in the world of data management and IT? As a leader, you'll guide our engineering teams and drive key initiatives that shape our organization's future.

What You'll Do:
* Lead with Vision: Strategize and execute enterprise data management and IT initiatives with a focus on enterprise developer platforms.
* Inspire and Mentor: Guide platform engineering teams in managing stakeholder requests, architectural designs, training, policies, and regulatory requirements.
* Solve and Innovate: Tackle critical issues, engage with stakeholders, and manage complex projects.
* Oversee Operations: Plan, staff, mentor, and manage departmental changes.
* Collaborate and Create: Work closely with business stakeholders and engineering teams to develop and enhance data solutions.
* Drive Automation: Champion CI/CD adoption and DevOps maturity with a focus on automated testing.
* Set Standards: Develop best practices for software development, change management, and incident resolution.
* Support and Develop: Provide leadership and guidance to staff and volunteers.
* Ensure Compliance: Maintain adherence to standard operating procedures and regulations.
* Manage Teams: Oversee hiring, training, coaching, and performance management.

Why You'll Love This Role:
* Impactful Work: Play a crucial role in shaping our data management and IT landscape.
* Leadership Opportunity: Lead and mentor talented engineering teams.
* Collaborative Environment: Work with many teams and stakeholders.
* Continuous Growth: Enjoy opportunities for professional development and innovation.

Join us and be a part of a team that values excellence, innovation, and collaboration.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
1. Partner with engineering team's leadership to improve SDLC automation, increasing team effectiveness and fostering data-driven decision making across the organization.
2. Drive design, development, documentation, and maintenance of scalable engineering platforms. Including CICD, Secrets Management, Automated Testing, and APIs to support continuing increases in data volume and complexity. Execute procedures, monitor capacity and performance.
3. Encourage BDD/TDD design and other quality frameworks. Guide unit/integration/functional/performance tests and document work.
4. Manage a team who designs, implements, and automates deployment of our distributed systems for collecting and processing streaming events from multiple sources.
5. Review data analysis required to troubleshoot data-related issues and oversee the resolution of data issues.
6. Serve as organizational department expert on platform engineering best practices, techniques, and methods. Research, analyze and apply emerging trends to goals and objectives. Participate in industry/knowledge reference groups.
7. Provide advocacy and education to various Engineer teams to drive continuous elevation of products and management.

Scope: Serve as the leader and organizer technical experts responsible for designing, developing, maintaining, and implementing code to create modify and/or integrate highly complex technology that supports enterprise data management solutions. Under minimal guidance, accountable for architectural design, governance and compliance, maintenance of documentation, organizing communities of practice, and team management. Contribute strategic expertise to IT and organizational initiatives. Apply specialized expertise to solve critical issues and execute projects of high complexity, scope, size and/or risk. People manager that interprets and administers policies, processes, and procedures that may affect sections and subordinate units.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
* Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent combination of education and experience.
* Minimum of 7 years of relevant experience, or equivalent combination of education and experience.
* Over 5 years of experience in leading and managing technical teams.
* Proficiency with various database and data storage technologies.
* Experience with cloud-based services, especially AWS (e.g., EKS, EC2, S3, RDS).
* Proficient in SDLC, QA, test automation, and DevOps practices/tools (especially GitLab and Grafana).
* Experienced in object-oriented programming, with a focus on Python.
* Familiarity with version control systems such as Git.
* Experience with CI/CD tools such as Jenkins, GitLab CI, or similar.
* Familiarity with containerization tools and platforms such as Docker and Kubernetes.
* Knowledge of web technologies (HTML, CSS, JavaScript) and RESTful APIs.
* Skilled in Behavior Driven Development, performance testing, and test data generation.
* Proven ability to design, implement, and maintain Developer Tools and Platforms
* Familiarity with Agile and Scrum methodologies, especially SAFe.
* Excellent verbal and written communication skills.

Travel: Travel may be required.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights