Patient Scheduling Representative Lead- Arlington Heights, IL

Position Highlights:

• Sign on bonus: N/A
• Position: Patient Scheduling Representative Lead
• Hourly Pay Range: $23.16 - $31.62. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
• Location: Arlington Heights, IL
• Full Time/Part Time: Full Time: Hours: Monday-Friday: 8:00 am-4:30 pm
• Required Travel: No

A Brief Overview:
Assists the Manager, Central Scheduling in organizing the daily activities of the department. Acts as a resource person for employees. Monitors the quality indicators of Central Scheduling and recommends changes as necessary. Serves as a role model by adhering to the Edward "We Wills" and supports these behavior expectations from team members.

What you will do:

• Assists the Manager in organizing activities of the Central Scheduling Department to optimize efficiency of daily operations. Monitors QA audit results and historical and real-time phone reports. Recommends changes as necessary.
• Supports the training of new Central Scheduling Specialists and identifies/provides training opportunities for staff on an ongoing basis.
  
• Works with Manager to coordinate staffing schedule/PTO approval to ensure appropriate staffing levels for the anticipated workload. Sends daily updates to staff regarding team attendance. Provides coverage as needed due to call-offs, insufficient staff coverage, etc. Maintains scheduling module within computer system to reflect current scheduling availability, information and instructions.
  
• Assists OMU (Order Management Unit) Clerk/Central Scheduling specialist as warranted in following up on orders that require clarification or additional information and obtains a compliant written order.
• Provides assistance/assigns staff in processing POM (Physician Order Management) as needed to assist OMU clerk.
• Schedules and reschedules patients for all tests and procedures that require appointments. Give prep instructions, pre-registers patients and discusses financial information with patient as warranted. Insures that all orders comply with department policy. Works with clinical departments in coordinating the rescheduling of patients when resources become unavailable. Notifies staff immediately regarding these closures.
• Checks all unattended department telephone lines for messages, oversees process for callback book and ensures all telephone calls/voice messages are returned in a timely manner.
• Knows and understands the current team and individual metrics/goals outlined in the annual performance appraisal and works with staff to achieve those goals by monitoring individual staff performance/phone volume and activity and providing direction as needed on a daily basis.
• Keeps team informed of daily scheduling stats.
• Participates in team/organizational meetings and conducts meetings designated as appropriate by the managers.
• Works with clinical and revenue cycle modalities on resolving scheduling issues/errors. Involves scheduler as needed to provide education to eliminate further errors.
• Performs other duties as assigned.
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What you will need:

• Associates Degree Business Education Preferred Or
• Associates Degree Health Administration Preferred
• 2 Years Call Center or Customer Service experience

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.