HR Technology Portfolio Manager (Information Technology Executive 2)

The General Government Information Technology Delivery Center is seeking a motivated, energized individual with excellent communication and interpersonal skills to be a strategic partner with several agencies and manage high-profile, commonwealth-wide information technology projects. If you enjoy building excellent customer relationships, tackling challenging projects, turning grand visions into reality, and have experience with human capital management (HCM) solutions, then this is the perfect opportunity for you!

In this role, you will work closely with the Commonwealth's Human Resources leadership team on a major IT modernization journey to enhance our employee's and managers' experience. You will play a critical role in defining the roadmap for HR systems modernization as well as leading a portfolio of technology initiatives to bring this vision to life. Bringing your experience across project management, business analysis, product management, user experience, quality assurance, vendor management, and IT procurement will help you succeed in this multi-faceted role. Previous experience with SAP SuccessFactors, ServiceNow and other human capital management (HCM) tools is preferred.

Apply today to become part of the Commonwealth of Pennsylvania's Information Technology team!

The Business Relationship Manager/IT Executive manages the IT portfolio of assigned clients. This role is a combination of business relationship management, portfolio management, and project management responsibilities. Primary functions of this position include:

• Conducting IT strategic planning with assigned customers
• Coordinating customers overall IT portfolio
• Directly managing specific IT projects and initiatives
• Facilitating IT procurement processes to purchase software, hardware, or services in compliance with Commonwealth processes and policies
• Ensuring customers' priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated
• Assisting with resource management and prioritization of needs
• Ensuring conflicting stakeholder requirements are mediated appropriately
• Handling stakeholder complaints and escalations through a sympathetic (yet formal) process
• Tracking customer and technology trends that could impact customer perception and service provision

Our ideal candidate will exhibit the following competencies:

• Collaborative Influence: You will be expected to work collaboratively with staff, agencies, and peers to further IT initiatives and objectives.
• Embracing Challenge: Our team is a change agent in the Commonwealth by continually seeking ways to improve how services are offered in a cost-effective manner. You will be expected to embrace change opportunities while encouraging staff to do the same.
• Earning Trust: You should seek to operate in a trustworthy manner such that they earn the trust of their peers, their staff, and the agencies being supported.
• Enabling Performance: You should focus on enabling the objectives of peers and agencies who have specific objectives to accomplish by removing barriers and enabling or improving key services.
• Developing People: You should focus efforts on understanding their staff skills, abilities, and aspirations so that assignments can be matched with employee interests in order to grow leaders.
• Informed Judgement: You should focus efforts on understanding where decisions will need to be made with little information and as such, the individual in this position should feel comfortable making strategic decisions with the information currently available.
• Thinking Horizontally: You should seek to work horizontally across the different IT organizations to solve and prevent problems collectively and leverage collective expertise contained in the organization.
• Passion for OA: You should understand the mission of the OA and demonstrate passion about what our organization is trying to accomplish in the Commonwealth.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Start and end times are flexible along with lunch period and will be finalized with your supervisor upon selection. Work weeks must be consistent Monday through Friday 7.5 hour days.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. It is possible during the training period, or by management request, more frequent days in the office will be required. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Eleven years of professional information technology experience; or
• Seven years of professional information technology experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must have strong interpersonal and communication skills.
• You must possess IT project management experience across IT functional disciplines.
• You must have good organizational and multitasking, problem solving, broad technical acumen, leadership, and conflict management skills.
• You must possess experience independently managing a portfolio or program of work.
• This position is located in Harrisburg, Dauphin County. You must be willing and able to work and commute to this location.
• You must possess experience managing multiple IT projects simultaneously as a Project Manager.
• You must possess experience performing project planning activities, such as business process analysis, requirements elicitation, business case development, project resource planning and/or project budgeting.
• You must have experience with System implementation management of Saas (Software as a Service) or COTS (Commercial Off the Shelf).
• You must possess experience managing projects using the agile project methodology.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• College degree
• Experience performing strategic planning
• Experience implementing projects
• Possession of one or more of the following professional certifications: PMP, PgMP, PfMP, CAPM, CSM, PMI-ACP, PMI-PBA, CBAP, ITIL Foundation

How to Apply:

• Your application must include a resume.
• You must attach a cover letter and resume to your application for review by the hiring manager. However, the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.