ATM Operations Administrator

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As an ATM Operations Administrator at BECU, you will play a critical role in ensuring the seamless operation of our ATM network, directly impacting the member experience. Your expertise in monitoring, troubleshooting, and enhancing ATM operations will support BECU's commitment to financial accessibility and innovation. By leading key projects and collaborating with vendors, IT teams, and stakeholders, you will help drive efficiency, reliability, and technological advancements within the ATM operations landscape.

WHAT YOU'LL DO:

• Monitor & Maintain ATM Operations: Proactively track ATM performance, escalate service issues, and ensure maximum availability.

• Collaborate & Resolve Issues: Work with internal teams and external vendors to quickly address and resolve technical issues within BECU's ATM network.

• Document & Standardize Procedures: Develop and maintain comprehensive guidelines and instructions for ATM operations, ensuring clarity and consistency.

• Provide Technical Support: Assist internal and external customers and vendors by troubleshooting and recommending software and hardware solutions.

• Analyze & Report Data: Generate statistical reports and provide ad hoc reporting to support operational decision-making.

• Lead ATM Projects: Coordinate and manage initiatives that align with BECU's ATM strategy and long-term vision.

• Investigate Outages: Research and analyze ATM outages in collaboration with accounting teams and service providers.

• Stay Ahead of Trends: Keep up-to-date with industry developments, hardware, and software advancements to drive innovation.

• Coordinate Installations & Servicing: Oversee ATM installations, removals, relocations, and service activities in collaboration with contractors and vendors.

• Support Software Testing & Deployment: Assist with tracking, reporting, and functional testing of new ATM software, patches, and updates.

• Manage ATM Inventory: Maintain records of ATM assets to ensure operational control and accuracy.

• Troubleshoot & Analyze Issues: Diagnose software-related problems, provide necessary logs and data, and coordinate resolutions with analysts and vendors.

• Perform Additional Duties: Take on various responsibilities as needed to support BECU's ATM operations.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Impact & Influence: Play a key role in enhancing the ATM experience for BECU members.

• Career Growth: Develop your expertise in financial technology and operations.

• Collaboration & Innovation: Work in a team-driven environment that values problem-solving and efficiency.

• Industry Exposure: Stay at the forefront of ATM technology and financial operations.

• Work-Life Balance: Participate in an organization that supports flexible work arrangements and professional development.

QUALIFICATIONS:

Minimum Qualifications:

• Education: B.A. or B.S. in business, communications, or equivalent work/educational experience.

• Experience: Minimum of 1 year supporting and/or leading project implementation.

• Industry Knowledge: At least 1 year in financial institution operations.

• Project Management: Ability to plan, organize, and implement multiple projects.

• Communication & Leadership: Skills in negotiation, leadership, and collaboration.

• Decision-Making: Ability to work independently while exercising discretion and sound judgment.

• On-Call Availability: Willingness to be on-call as part of a rotation for emergent non-business hour issues.

Desired Qualifications:

• Analytical & Problem-Solving Skills: Ability to assess complex situations and develop effective solutions.

• Technical Knowledge: Familiarity with ATM hardware/software, industry trends, and emerging technologies.

• Vendor Coordination Experience: Proven ability to liaise with service providers for installations, maintenance, and troubleshooting.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don't just fill a role but fuel the growth and success of BECU? This is more than a job-it's a chance to elevate your career, skills, and future while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.