Front Line - Service Technician

Requisition ID:880565

Position:Full-Time

Total Rewards:Benefits/Incentive Information

Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

Performs service and repair work in Service Department to stated specifications, and assists in customer inquiries to assure proper repair procedures.

MAJOR DUTIES AND RESPONSIBILITIES

• Performs service and repair work on customers' equipment and used equipment within Service Department.
• Performs troubleshooting support via telephone and email to customer and co-workers with a high level of professionalism and courtesy.
• Completes Service Reports; details product problems encountered, service work completed, and replacement parts used.
• Prepares service estimates for parts, labor, and shipping. Obtains customer authorization for service work to be completed based upon estimated costs.
• Achieves and maintains proper repair work standards to stated specifications.
• Investigates warranty claims by providing written reports and testimony about product failure.
• Continually review and improve processes to simplify jobs.
• Performs quality audits as requested.
• Maintains work area in a neat, clean and organized condition.
• Understands and follows all company policies and procedures and assures compliance of all attendance and safety rules & regulations.
• Maintains confidentiality of all proprietary and HIPAA protected information.
• Willingly assists others as necessary to keep work current, meet deadlines or maintain even workload.
• Provides proper training, work direction, and technical guidance for less experienced coworkers.
• Performs other duties as assigned.

BASIC QUALIFICATIONS

• Strong technical background required including mechanical and electrical experience
• Minimum two years of work experience in service-related role
• Well organized and able to handle detailed work in a fast-paced environment
• Self-motivated with high sense of urgency, resourcefulness, and adaptability
• High school diploma and knowledge in electronics or mechanics.
• Ability to read and interpret documents such as schematics, operating and maintenance instructions, and procedure manuals.
• Excellent communication, interpersonal and diagnostic skills
• Ability to work independently without much supervision
• Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces
• driver's license and reliable transportation
• Ability to effectively manage time

PREFERRED QUALIFICATIONS

• 2 years of experience in repair, maintenance and installation of electronic, optical, electromechanical, or equivalent equipment
• Ability to install, repair, service, test and troubleshoot equipment
• Technical or trade school training preferred
• Working knowledge of the equipment needed for the job

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.