Technical Services Manager

Baycom
vision insurance, paid time off, paid holidays, 401(k)
United States, Wisconsin, La Crosse
Mar 20, 2025
Technical Services Manager - La Crosse, WI Join the BAYCOM Team! BAYCOM is an organization that provides best-in-class video, voice, and data technologies. Our employees are passionate, our company is striving to grow, and we are 100% employee owned. Does this sound like a culture you want to be a part of? We're hiring a new team member to help take BAYCOM's technology further. More about us. We do it all - BAYCOM is the leading provider of mission-critical voice, mobile data, and video solutions to manufacturing, education, transportation, construction, and utilities. We are an organization that leads with unmatched technology and our sales team has the engineering and service teams to support their opportunities. We have an exciting opportunity to join our growing team as a Technical Services Manager in La Crosse, WI. You Can Contribute and Have an Impact by... Managing performance of the local technician team by providing support, coaching, and mentoring to train and develop direct reports. Overseeing and managing technician scheduling including paid time off. Monitoring department metrics and ensuring desired levels are consistently being met. Provide technical consultation to the sales team, to include designing radio, video security, and/or access control systems, and providing equipment and labor details for customer quotes. Assisting customer service with identifying the proper response to new customer service calls. Participating and occasionally facilitating department leadership meetings. Identifying, suggesting, and implementing process changes for improved performance. Assisting with service calls and project deployments as needed to support the team. Continually improving safety by addressing any safety issues that arise. Qualifications & Experience You Bring... Experience in leading a team or leading projects. Ability to set clear expectations and hold a team accountable. Experience in working with Microsoft Office - Word, Excel, and Outlook. Demonstration of strong problem-solving skills. Demonstration of strong communication skills to technical and non-technical audiences. A desire to mentor and develop employees. *Perks & Benefits of Working at BAYCOM...** Medical, Dental, & Vision Insurance Life & Disability Insurance Flexible Spending & Health Savings Accounts Employee Assistance Program (EAP) Access to a Life Coach and Financial & Retirement Planning Coach 401(k) Retirement & Employee Stock Ownership Plan (ESOP) Paid Training Paid Time Off & Paid Holidays Company-Wide Events ...and so much more! Regular/full-time employee owners are eligible for the benefit programs. Our purpose is "A Lifeline in the Moments that Matter." What we do on a day-to-day basis makes a difference. We represent the best products in the industry and hold ourselves to high standards. Upholding our values is an integral part of our culture. We Are...* Growing - And that's not an accident. We are now one of the five largest Motorola dealers and one of the five largest Panasonic dealers in North America. The breadth of our product and service portfolio across voice, mobile data, and video continues to create a competitive advantage for BAYCOM, which is driving 11% - 15% annual growth. Employee-Owners - At the heart of our success is the unique dedication of each employee. As employee-owners in a 100% employee-owned company, we deliver an outstanding customer experience and believe that our value results from enriching our customers' success. We hire the best and brightest, with great opportunities for growth and advancement. You are not just a number here. Award Winning - It's no secret that we like to win and have fun in the process as we are a Master Mettle Future 50 Award recipient, were named 2017 Top Business in Waukesha, and were recognized as the 2014 Wisconsin ESOP of the Year. BAYCOM is 100% Employee Owned We are an Equal Opportunity/Affirmative Action Employer