Coding Client Success Manager

WellSky
parental leave, paid time off, paid holidays, 401(k)
United States, Kansas, Overland Park
11300 Switzer Road (Show on map)
Mar 18, 2025
The Coding Client Success Manager is responsible for serving as a trusted partner to large agency clients by addressing medical coding problems and providing guidance to the internal coding teams. The scope of this job includes collaborating with clients and internal teams to optimize the coding experience, drive client satisfaction, and maximize coding accuracy. This position is based at WellSky's World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare! Key Responsibilities Oversee daily operations and act as the primary point of contact for agencies with more than 500 records coded per month. Proactively identify and assist with client concerns, manage communications and information flowing across internal teams, and address any client needs. Escalate client issues and concerns appropriately and effectively for the right visibility and intervention. Participate in client strategy sessions including business reviews and roadmap sessions. Collaborate with implementation teams to set timelines for new client onboarding and implementation based on current and future staffing models. Perform other job duties as assigned. Required qualifications Bachelor's Degree or equivalent work experience At least 4-6 years of relevant work experience Job Expectations Willing to work additional or irregular hours as needed Must work in accordance with applicable security policies and procedures to safeguard company and client information Must be able to sit and view a computer screen for extended periods of time #LI-CS1 #LI-Onsite WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky: Excellent medical, dental, and vision benefits Mental health benefits through TelaDoc Prescription drug coverage Generous paid time off, plus 13 paid holidays Paid parental leave 100% vested 401(K) retirement plans Educational assistance up to $2500 per year