Customer Support Intern

Pay Rate: $16.50/hour
Length: 12 weeks
Hours: 32 hours a week
Location: Remote USA

Macmillan Learning is a privately-held, family-owned education publishing and services company and because of that we're able to focus on what's most important-helping students of all abilities and backgrounds learn and succeed. Education creates opportunities for students, helps develop lifelong skills, and enhances our society. At Macmillan Learning, we recognize the important role that educational content and technology play in supporting that. All that we do-from the pioneering products and learning materials we create for high school and college students, to the authors and creators we sign -is in service of ensuring that students of all abilities and backgrounds engage, learn and succeed. Our mission is to inspire what's possible for every learner. We envision a world in which every learner succeeds. Through our content, tools, and services, we aim to make that a reality.

Intern with us Summer 2025, so you can Achieve More.

What will you be doing and learning?

Spend your summer working with our Customer Support teams and learn how to analyze media adoptions, onboarding processes, and support cases. Your projects will focus on optimizing support processes for all stages of the Customer journey. You will collaborate with various stakeholders in Product, Technology, Sales, and Marketing teams. Along the way, you will build data analysis, project management, and Customer Support experience.

Skills / Knowledge:

• You must be enrolled in a degree program (i.e. Bachelor's, Master's, etc)
  
  
  
  • We will accept applicants graduating with their degrees in Spring 2025.
  
  
  
  
• Interest in customer experience and data analysis
• Eagerness to collaborate with teammates and cross-functionally with other departments.
• Adaptable, flexible, and able to quickly learn new systems

This internship is eligible for remote participation, excluding the following locations: Arizona, Alaska, Arkansas, California, Colorado, Washington DC, Hawaii, Illinois, Maryland, Minnesota, Mississippi, Nevada, Oregon, South Dakota, Washington State, West Virginia, Wyoming.

Macmillan Learning is a privately-held, family-owned company that inspires what's possible for every learner. We envision a world in which every learner succeeds. Through our content, tools and services, we aim to make that a reality. To learn more, please visit macmillanlearning.com or see us on LinkedIn, Facebook, or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staff, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.